Remote Product Solution Engineer - Forms, Funnels & Domains

Description:

• HighLevel is an AI-powered, all-in-one white-label sales and marketing platform that supports over 2 million businesses globally.
• The company operates in a remote-first environment with over 1,500 team members across 15+ countries.
• The Product Solution Engineer will act as the primary point of contact for customer issues related to lead generation areas such as funnels, websites, forms, surveys, domains, media, SEO, quizzes, and QR codes on the SaaS platform.
• Responsibilities include handling customer tickets promptly, collaborating with development and support teams, providing clear communication to customers, maintaining records of interactions, participating in agile development processes, and utilizing knowledge of SQL, APIs, databases, and UI technologies to resolve technical problems.
• The role also involves developing and maintaining documentation for troubleshooting processes and solutions.

Requirements:

• A Bachelor's degree in Computer Science, Information Technology, or a related field is required.
• Proven experience in a technical support or product solution role, preferably within a SaaS environment, is necessary.
• A solid understanding of marketing products is essential.
• Proficiency in agile methodology and experience working in agile teams is required.
• Basic knowledge of APIs, databases, and UI technologies such as Vue.js, MongoDB, and RESTful APIs is needed.
• Strong problem-solving skills and the ability to think analytically are crucial.
• Excellent communication and interpersonal skills are required.
• The ability to work independently and manage multiple priorities in a fast-paced environment is necessary.

Benefits:

• HighLevel fosters an exciting and dynamic work environment driven by a passionate team.
• The company emphasizes collective responsibility, ensuring that all team members contribute to providing value to users.
• Employees have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products.
• HighLevel is a well-funded and profitable company, prioritizing the well-being of its team members to better serve users.
• The company embraces continuous and iterative improvement, recognizing that progress is an ongoing journey.