Remote Product Solution Engineer

Description:

• HighLevel is an AI-powered, all-in-one white-label sales and marketing platform that supports over 2 million businesses globally.
• The company operates in a remote-first environment with over 1,500 team members across 15+ countries.
• The Product Solution Engineer will act as the primary point of contact for customer issues related to various marketing products.
• Responsibilities include handling customer tickets, collaborating with development and support teams, and maintaining detailed records of customer interactions.
• The role involves participating in agile development processes and utilizing knowledge of SQL, APIs, databases, and UI technologies to resolve technical problems.
• The engineer will also develop and maintain documentation for troubleshooting processes and solutions.

Requirements:

• A Bachelor's degree in Computer Science, Information Technology, or a related field is required.
• Proven experience in a technical support or product solution role, preferably within a SaaS environment, is necessary.
• A solid understanding of marketing products is essential.
• Proficiency in agile methodology and experience working in agile teams is required.
• Basic knowledge of APIs, databases, and UI technologies such as Vue.js, MongoDB, and RESTful APIs is needed.
• Strong problem-solving skills and the ability to think analytically are crucial.
• Excellent communication and interpersonal skills are required.
• The ability to work independently and manage multiple priorities in a fast-paced environment is necessary.

Benefits:

• HighLevel fosters an exciting and dynamic work environment driven by a passionate team.
• The company emphasizes collective responsibility and swift delivery of solutions through lean principles.
• Employees have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products.
• HighLevel prioritizes the well-being of its team, recognizing that taking care of employees enhances service to users.
• The company is well-funded and profitable, providing a stable work environment.