Remote Product Solutions Architect

Description:

• Nielsen is seeking a Product Solutions Architect to focus on the Gracenote portfolio of products and customers.
• The role involves developing subject matter expertise in assigned products and maintaining in-depth knowledge of Gracenote’s products, formats, delivery mechanisms, ID structure, content standards, and underlying technology.
• Responsibilities include acting as an internal consultant for Pre-Sales and Implementation teams, reviewing client use cases, creating proof-of-concepts, and performing data analysis to align product solutions with client business problems.
• The architect will support the Product Solutions Team, Customer and Partner Success, and Sales organizations in technical pre-sales activities by assessing potential applications of company products and providing in-depth product overviews.
• The role requires gathering client use cases and proactively proposing technical solutions that demonstrate how Gracenote products address customer challenges.
• The architect will assist in the early implementation phase of customer engagement, providing technical support and recommendations to client-side Engineering teams.
• Responsibilities also include providing level-2 maintenance customer support, participating in RFP/RFI responses, and creating customer experience documentation.
• The architect will support product development efforts, maintain a high level of technical product knowledge, and provide post-sale customer support and training.
• The role requires collaboration with various teams to improve product delivery quality and decrease escalations.

Requirements:

• A Bachelor’s degree (B.S.) or equivalent in computer science or software engineering is required.
• Candidates should have 3-5 years of engineering experience in developing or technically supporting consumer electronics products or related fields.
• Knowledge of embedded and server-based systems, as well as a background in video or entertainment, is a strong advantage.
• Proficiency in working with data feed types (CSV, XML, JSON, YAML) and the ability to analyze them is necessary.
• Experience with database, ETL, and scripting technologies (PERL, PHP, shell) is required.
• Familiarity with data delivery technologies (FTP, rsync, API (REST, SOAP)) is essential.
• Proficiency in back-office tools such as Jira, SNOW, Salesforce, Confluence Wiki, and Google Workspace is expected.
• A keen interest in emerging technologies in the digital content domain is desired.
• Strong leadership, communication, presentation, project management, organizational, and problem-solving skills are essential.
• Candidates should demonstrate ownership, follow-through, risk management, and problem anticipation abilities.
• Excellent written and oral communication skills in relevant languages are required.
• Technical writing skills and international experience are a plus, as is the ability to travel domestically and occasionally internationally (up to 20%).

Benefits:

• Joining Nielsen means being part of a dynamic team committed to excellence and making an impact together.
• Employees are supported in their success, which contributes to the overall success of the company.
• The role offers opportunities for professional growth and development within a leading company in the media industry.
• Employees can expect a collaborative work environment that encourages innovation and the sharing of ideas.
• The company promotes a culture of teamwork and support, ensuring that employees have the resources they need to succeed.