The role is for a Professional Services Engineer at NiCE, focusing on implementing and optimizing software solutions to meet client needs.
Responsibilities include implementing customized java-based solutions on NiCE Workforce Management (WFM) products in Windows and/or Linux environments.
The engineer will lead product consulting calls with customer teams to understand their requirements and provide product expertise.
They will provide necessary support to customers and third-party integrators during implementation.
The role involves working directly with NiCE internal and customer teams to assist with technical questions during implementation.
The engineer will create technical documents according to NiCE standards and processes.
Troubleshooting and resolving implementation defects and issues during project execution is a key responsibility.
Regular communication and updates to customers and NiCE management throughout the project are required.
The position also includes application software implementation, support, and troubleshooting, as well as programming software design, implementation, testing, and troubleshooting servers.
Requirements:
Candidates should have 4-6 years of systems engineering or technical implementation delivery experience.
An engineering degree in Computer, IT, Software, or a related field is required.
Excellent communication and problem-solving skills are essential.
Proven ability to work in a dynamic team environment across geographically distributed teams is necessary.
Candidates must demonstrate a proven ability to learn new products and solutions.
Experience in implementing and integrating large-scale deployments of client-server solutions in the enterprise industry is required.
A proven ability to delight customers is essential.
Candidates should have the ability to learn and adapt to new technologies independently and quickly.
Benefits:
Employees will join a growing, market-disrupting global company with a collaborative and creative environment.
There are endless internal career opportunities across multiple roles, disciplines, domains, and locations.
The position offers a hybrid work model, allowing for 2 days in the office and 3 days of remote work each week.
Office days focus on face-to-face meetings to foster teamwork and collaborative thinking.
NiCE is recognized as a market leader and offers a chance to learn and grow every day.
