In this hybrid role, you will blend traditional software engineering with natural language processing expertise to develop and maintain systems that leverage LLMs to solve real-world challenges in the restaurant tech domain.
You will collaborate with cross-functional teams to implement AI-driven features that support everything from customer service automation to order management, reporting, and staff training.
Essential job functions include designing, building, testing, and refining prompts for AI tasks like Q&A, classification, extraction, and synthetic data creation.
You will build robust test suites using tools like CoVal, LangFuse, and Galileo to measure prompt accuracy, compliance, and performance at scale.
You will analyze prompt outputs using metrics, product feedback, and business goals to maximize accuracy and reliability.
You will work closely with operations, product, data science, and engineering teams to ensure prompts meet quality standards.
You will create effective prompts across different models (GPT, LLaMA, Gemini, and internally fine-tuned LLMs) by understanding their unique behaviors.
You will drive prompt projects from planning to deployment, including monitoring and continuous improvement.
You will lead a team of analysts, guiding their evaluations and data work to support prompt development and mentor ops teams for seamless integration of prompts into production.
This position is 100% remote and requires a minimum of three years of experience in AI, ML, NLP, and prompt engineering.
The salary range for this position is $125,000 to $160,000.
Requirements:
Strong Python programming skills are required for this position.
A solid understanding of data and computer science fundamentals is necessary.
Experience with relational databases such as MySQL, PostgreSQL, Oracle, or MS SQL is essential.
Hands-on development experience, preferably full-stack, is required.
Good data processing and testing skills are necessary for success in this role.
The ability to handle ambiguous problems and drive projects from start to finish is crucial.
A strong problem-solving mindset with a drive to improve and optimize systems is expected.
You must be able to use scientific and analytical approaches to measure and evaluate designs.
Excellent communication skills are required to collaborate effectively with teams.
A Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related field is mandatory.
Flexibility to work US hours until at least 6 pm ET with a strong remote setup is required.
Benefits:
The position offers a comprehensive health care plan that includes medical, dental, and vision coverage.
A retirement plan (401k) is provided to support your financial future.
Life insurance options, including basic, voluntary, and AD&D, are available.
Flexible paid time off is offered to promote work-life balance.
Family leave options, including maternity and paternity leave, are provided.
Short-term and long-term disability coverage is included.
Opportunities for training and development are available to enhance your skills.
You will have the option to work from home, providing flexibility in your work environment.
A stock option plan is available as part of the compensation package.
