Remote SaaS Solutions Architect (Post Sales Implementation)

Description:

• Zingtree empowers support teams with AI and automation to resolve complex issues quickly and efficiently.
• The company is seeking a SaaS Solutions Architect with strong project management capabilities and a passion for building conversational AI workflows.
• This is a hands-on, individual contributor role ideal for someone who excels at guiding clients through the technical implementation of intelligent support solutions.
• The role involves owning the end-to-end deployment process, including systems integration, design, build, and launch of conversational AI workflows tailored to customer needs.
• The position requires collaboration with client stakeholders and internal teams to deliver seamless automation, configure advanced integrations, manage timelines, and ensure a successful go-live.
• The role reports to the COO and is limited to applicants based on the East Coast of the U.S. to best support UK clients.

Requirements:

• Candidates must have 4+ years of experience in solutions architect, customer engineering, or technical project implementation roles, with at least 2+ years in enterprise B2B SaaS, preferably in customer support or contact center solutions, and with start-up experience.
• Proven hands-on experience with automation technologies and integration architectures, including APIs, authentication protocols, middleware, web services, and messaging patterns is required.
• Proficiency in technologies enabling conversational AI, such as large language models (LLMs), prompt engineering, AI-led agentic workflows, and real-time decisioning is essential.
• Strong front-end skills in JavaScript, CSS, JSON, and familiarity with ETL/data transformation are necessary.
• Experience integrating with CRMs, especially Salesforce and Zendesk, is a significant plus.
• Candidates should have a strong business acumen to digest complex business requirements and design comprehensive workflow solutions.
• An analytical mindset is required to troubleshoot technical challenges and collaborate with cross-functional teams.
• Exceptional communication and interpersonal skills are necessary for client-facing interactions, including the ability to articulate technical topics to a non-technical audience.

Benefits:

• The position offers competitive compensation with the opportunity for a discretionary bonus.
• Comprehensive health benefits are provided, covering 100% of employee premiums and 75%-80% of dependent premiums on most health, dental, and vision insurance.
• 401K plans are available to assist with retirement planning.
• Paid parental leave is offered for parents to spend time with their new child.
• Employees enjoy unlimited PTO to recharge and bring their best selves to work.
• Flexible remote work options allow employees to work from anywhere.
• Co-working reimbursement of up to $200 a month is available for co-working space expenses.
• A home office stipend of up to $500 is provided to create a great work environment at home, along with $100 a month for Internet, phone, etc.