Zingtree empowers support teams with AI and automation to resolve complex issues quickly and efficiently.
The company is seeking a SaaS Solutions Architect with strong project management capabilities and a passion for building conversational AI workflows.
This is a hands-on, individual contributor role ideal for someone who excels at guiding clients through the technical implementation of intelligent support solutions.
The role involves owning the end-to-end deployment process, including systems integration, design, build, and launch of conversational AI workflows tailored to customer needs.
The position requires collaboration with client stakeholders and internal teams to deliver seamless automation, configure advanced integrations, manage timelines, and ensure a successful go-live.
The role reports to the COO and is limited to applicants based on the East Coast of the U.S. to best support UK clients.
Requirements:
Candidates must have 4+ years of experience in solutions architect, customer engineering, or technical project implementation roles, with at least 2+ years in enterprise B2B SaaS, preferably in customer support or contact center solutions, and with start-up experience.
Proven hands-on experience with automation technologies and integration architectures, including APIs, authentication protocols, middleware, web services, and messaging patterns is required.
Proficiency in technologies enabling conversational AI, such as large language models (LLMs), prompt engineering, AI-led agentic workflows, and real-time decisioning is essential.
Strong front-end skills in JavaScript, CSS, JSON, and familiarity with ETL/data transformation are necessary.
Experience integrating with CRMs, especially Salesforce and Zendesk, is a significant plus.
Candidates should have a strong business acumen to digest complex business requirements and design comprehensive workflow solutions.
An analytical mindset is required to troubleshoot technical challenges and collaborate with cross-functional teams.
Exceptional communication and interpersonal skills are necessary for client-facing interactions, including the ability to articulate technical topics to a non-technical audience.
Benefits:
The position offers competitive compensation with the opportunity for a discretionary bonus.
Comprehensive health benefits are provided, covering 100% of employee premiums and 75%-80% of dependent premiums on most health, dental, and vision insurance.
401K plans are available to assist with retirement planning.
Paid parental leave is offered for parents to spend time with their new child.
Employees enjoy unlimited PTO to recharge and bring their best selves to work.
Flexible remote work options allow employees to work from anywhere.
Co-working reimbursement of up to $200 a month is available for co-working space expenses.
A home office stipend of up to $500 is provided to create a great work environment at home, along with $100 a month for Internet, phone, etc.
