Front is the leading AI-powered customer service platform built for collaboration, integrating core support channels into a modern workspace.
The platform allows teams to collaborate on requests, automate manual processes, and enhance customer experiences throughout their lifecycle.
Front's AI features and customer intelligence provide efficiency and insights to maintain a customer-first approach.
Over 9,000 innovative companies, including CultureAmp, HootSuite, and Y Combinator, utilize Front for scalable five-star service.
The AI innovation team at Front is focused on leveraging AI and ML methodologies to enhance product functionality.
The Senior Backend Engineer will collaborate with product managers, designers, and engineers to build and enhance product features.
The role involves developing in a JavaScript environment, primarily using TypeScript and Node.js.
Responsibilities include contributing to the deployment of AI-powered features and developing features end-to-end with minimal cross-functional involvement.
Requirements:
Proven industry experience in building fast, reliable, and real-time web applications is required.
Candidates must be product-minded and passionate about delivering exceptional user experiences.
The ability to think from first principles, evaluate trade-offs between technical solutions, and make pragmatic decisions is essential.
High learning agility is necessary, with enthusiasm for encountering new problems.
Strong communication skills that demonstrate a clear and structured thought process are required.
Candidates should be comfortable in a dynamic, fast-paced, collaborative, and high-growth environment.
Knowledge of modern web technologies and a strong appetite for learning new ones, such as Node.js and TypeScript, is expected.
Familiarity with architectural patterns of large-scale web applications is preferred.
Experience with AI technologies, rigor in A/B testing, and familiarity with managing complex data models at scale are considered nice to have.
Benefits:
The position offers a competitive salary and equity, as the company is post-series D and backed by top VCs.
Employees receive fully covered private health insurance and paid parental leave.
Generous paid time off is provided, along with Focus Fridays for personal development.
There is flexibility to work from home three days a week, unless the role is fully remote.
Mental health support is available through Workplace Options, and family planning support is offered with Maven.
A Lifestyle Stipend of 75 Euro per month is provided for fitness, health, wellness, and other activities.
The company observes a Winter Break, closing offices from Christmas to New Year's Day.
