Remote Senior Backend Engineer – AI Team

Description:

• Front is the leading AI-powered customer service platform built for collaboration, integrating core support channels into a modern workspace.
• The platform allows teams to collaborate on requests, automate manual processes, and enhance customer experiences throughout their lifecycle.
• Front's AI features and customer intelligence provide efficiency and insights to maintain a customer-first approach.
• Over 9,000 innovative companies, including CultureAmp, HootSuite, and Y Combinator, utilize Front for scalable five-star service.
• The AI innovation team at Front is focused on leveraging AI and ML methodologies to enhance product functionality.
• The Senior Backend Engineer will collaborate with product managers, designers, and engineers to build and enhance product features.
• The role involves developing in a JavaScript environment, primarily using TypeScript and Node.js.
• Responsibilities include contributing to the deployment of AI-powered features and developing features end-to-end with minimal cross-functional involvement.

Requirements:

• Proven industry experience in building fast, reliable, and real-time web applications is required.
• Candidates must be product-minded and passionate about delivering exceptional user experiences.
• The ability to think from first principles, evaluate trade-offs between technical solutions, and make pragmatic decisions is essential.
• High learning agility is necessary, with enthusiasm for encountering new problems.
• Strong communication skills that demonstrate a clear and structured thought process are required.
• Candidates should be comfortable in a dynamic, fast-paced, collaborative, and high-growth environment.
• Knowledge of modern web technologies and a strong appetite for learning new ones, such as Node.js and TypeScript, is expected.
• Familiarity with architectural patterns of large-scale web applications is preferred.
• Experience with AI technologies, rigor in A/B testing, and familiarity with managing complex data models at scale are considered nice to have.

Benefits:

• The position offers a competitive salary and equity, as the company is post-series D and backed by top VCs.
• Employees receive fully covered private health insurance and paid parental leave.
• Generous paid time off is provided, along with Focus Fridays for personal development.
• There is flexibility to work from home three days a week, unless the role is fully remote.
• Mental health support is available through Workplace Options, and family planning support is offered with Maven.
• A Lifestyle Stipend of 75 Euro per month is provided for fitness, health, wellness, and other activities.
• The company observes a Winter Break, closing offices from Christmas to New Year's Day.