Remote Senior Consultant - DevOps - Managed Services (Contract Hire)

Description:

• The Senior DevOps Consultant is a member of 3Cloud’s managed services team, responsible for ongoing support and proactive maintenance of clients' Azure platforms.
• This role involves responding to escalations from the monitoring team and analyzing incidents for customer infrastructure running in Azure.
• The consultant will communicate ticket status to team members and escalate cases as necessary to ensure timely closure.
• Interaction with clients is essential to identify IT issues, troubleshoot expediently, and follow up on issues via email, ticketing systems, and phone calls.
• The consultant will install, configure, and administer client systems in Azure to enhance infrastructure.
• Responsibilities include configuration and tuning of cloud-based tools, managing cost, security, and compliance for client environments.
• The consultant will execute monthly maintenance of the Azure infrastructure, including patching, verification of anti-virus updates, backups, and disaster recovery.
• Creating and maintaining updated documentation for each client’s environment is required.
• Promoting best practices to enhance organizational processes is part of the role.
• Participation in weekly discussions with clients to review outstanding issues and propose improvements for their environments is expected.
• The consultant will provide consultation and monthly reports regarding the client’s cloud-based infrastructure.

Requirements:

• A Bachelor’s degree in computer science, Mathematics, or equivalent experience is required.
• A minimum of 2 years of experience with cloud servers, services, and software, or equivalent system administration experience with on-prem server and virtualization environments is necessary.
• Experience in a 24x7 managed services, hosted service company, or Network Operations Center environment is preferred.
• Familiarity with ITIL processes and associated ITSM systems and service portals for Incident and Change Management is required.
• Proficiency with Microsoft Azure IaaS, PaaS, and SaaS is essential.
• Experience with Windows and Linux system administration, supporting and scaling virtual server cloud or on-prem environments, and solving network issues is necessary.
• Experience in developing CloudFormation, Azure Resource Manager, and Terraform templates is required.
• Knowledge of Azure native services (e.g., Policy, Active Directory, Lighthouse, Monitor/Log Analytics) is essential.
• Experience with tools for managing Cost, Security, and Compliance in Azure (Azure Defender, Cost Management, Security Center) is required.
• Understanding of system administration concepts including virtualization, containers, disk storage, encryption, security, network connectivity, firewalls, and load balancers is necessary.
• Experience with Azure-based deployments and migrations or other cloud platforms is a plus.
• Operational knowledge of ARM, PowerShell, and Bicep is a plus.
• Strong verbal and written communication skills are required.
• A passion for problem-solving and learning new technologies is essential.
• Client relationship skills and experience managing vendors are necessary.
• The ability to work in a fast-paced, rapidly changing environment is required.
• A self-motivated, proactive work ethic is essential.
• A strong desire for personal development and learning is necessary.

Benefits:

• 3Cloud promotes a diverse, inclusive, and authentic workplace, encouraging applicants to apply even if they do not meet every single requirement.
• The company values experimentation and learning from failures, fostering a culture of growth and accountability.
• Employees are encouraged to provide direct and candid feedback to enhance collective success.
• The role offers opportunities for personal development and learning new technologies in a supportive environment.