Remote Senior Customer Success Engineer (Resident AI Engineer Missions)

Description:

• Rasa is seeking a Senior Customer Success Engineer to join their Customer Success team.
• The role involves collaborating with Enterprise customers to accelerate their adoption of Rasa’s solutions.
• The position reports to the Director of Customer Success Engineering.
• The job is available in the UK, Germany, or Serbia, with work authorization/visa sponsorship only provided in Germany.
• Responsibilities include collaborating with customers to ensure successful adoption and satisfaction with Rasa products, providing technical guidance, supporting issue resolution, and capturing customer insights for product development.
• The role may evolve into Resident AI Engineer missions, involving hands-on technical implementation and optimization of Rasa assistants.

Requirements:

• Candidates must have deep technical expertise in Rasa or equivalent conversational AI or NLP/LLM-based technologies.
• Experience in a key customer leadership role, working with technical and business decision-makers is required.
• Proficiency in either Python or Full Stack applications running in the cloud is necessary, with DevOps experience in Kubernetes being ideal.
• Experience managing on-prem licensed software solutions is a plus.
• Candidates should be able to act as an industry leader in customer meetings and public settings.
• Fluency in English and another European language (e.g., French, German, Spanish, or Italian) is required.
• A strong background in DevOps/MLOps and Machine Learning is welcomed, with support for learning conversational AI and Rasa-specific development.

Benefits:

• The position offers flexible hours and a dedicated remote budget.
• A stipend for professional development and 6 paid education days are provided to support growth within the role.
• Employees receive 26 days of paid time off (PTO).
• A MacBook and other necessary technology will be provided to facilitate job performance.
• Regular remote team events and an annual company-wide offsite are part of the benefits.
• Vitality Health is available for UK employees, while private health options are available for employees in Serbia.