The Senior Desktop Claims Adjuster position is a remote role based in the UK, requiring monthly travel to the Claims Operations Office in Sheffield and attendance at townhall and social events.
Homeprotect is dedicated to providing home insurance to individuals with unique needs, including those who renovate, rent, or leave properties unoccupied.
The role involves managing a portfolio of claims from start to finish, ensuring fair and efficient handling of customer claims.
Responsibilities include assessing damages, negotiating settlements, maintaining accurate records, and providing exceptional customer service throughout the claims process.
The position also includes leadership support, coaching, and fostering a positive team culture while aligning with Homeprotect's Guiding Principles.
Requirements:
Candidates must have proven experience as a desktop claims adjuster or in a similar role within the home insurance sector, demonstrating strong technical knowledge.
Excellent interpersonal and customer service skills are required, along with the ability to negotiate and make sound, evidence-based decisions.
The ability to coach and support peers in a fast-paced, customer-centric environment is essential.
Strong communication, listening, and feedback skills are necessary, especially when dealing with customers in difficult situations.
High levels of integrity and personal accountability are expected from applicants.
Benefits:
Homeprotect offers opportunities for professional growth through training and personal development, encouraging long-term career building.
Employees receive a 50% discount on policies taken out with the company.
An in-house wellbeing program is available, including seminars and workshops from wellbeing coaches.
A home working starter kit and funds for additional equipment are provided.
The company has a charitable giving scheme allowing donations to partner charities or personal choices.
Standard benefits include 25 days of holiday (plus bank holidays), private medical cover, financial advice, life insurance, an annual discretionary bonus scheme, pension contributions, and free fruit and coffee in the office.
