Remote Senior Director, Cloud Operations (SRE, SDM)

Description:

• The Senior Director of Cloud Operations is responsible for the operational integrity, performance, and reliability of enterprise cloud environments.
• This role leads a global, data-driven operations team with a strong emphasis on incident management, service continuity, and continuous improvement.
• The position reports directly to the Vice President of Cloud.
• Responsibilities include overseeing daily operations of cloud platforms (AWS, Azure, GCP) to ensure high availability and performance across global regions.
• The role involves leading the development and execution of operational runbooks, SOPs, and escalation paths.
• The Senior Director owns the end-to-end incident management lifecycle, including detection, triage, escalation, resolution, and post-incident review.
• The position requires leading a global incident response team with 24/7 coverage and implementing real-time monitoring, alerting, and automated remediation.
• Data analytics will be used to identify incident trends, recurring issues, and systemic risks.
• The role includes conducting blameless postmortems and ensuring corrective actions are prioritized and tracked to closure.
• The Senior Director will build and lead a global team of cloud engineers, SREs, and operations analysts using a metrics-first approach.
• Operational KPIs will be defined and tracked to drive accountability and performance.
• The position involves leveraging dashboards and analytics platforms to provide real-time visibility into system health and team performance.
• The role will drive AI and ML adoption in operational workflows to improve uptime and automate repetitive tasks.
• The Senior Director will define and execute an AI-driven observability strategy and collaborate with Engineering, Security, and Product teams.
• Responsibilities include defining and enforcing SLAs, SLOs, and operational KPIs while ensuring compliance with security, regulatory, and audit requirements.
• The position requires monitoring and optimizing cloud spend through cost governance and managing vendor relationships.
• The Senior Director will partner with engineering, security, and business teams to align operations with product and service goals and provide regular reporting to executive leadership.

Requirements:

• A Bachelor’s or master’s degree in computer science, Information Systems, or a related field is required.
• Candidates must have 14+ years in IT operations, with at least 7+ years in cloud infrastructure and operations leadership.
• Proven experience leading global teams and managing high-severity incidents in large-scale environments is essential.
• Deep expertise in cloud operations, incident response, and service reliability is required.
• Strong knowledge of ITIL, SRE, and DevOps practices is necessary.
• Proficiency in operational analytics and observability tools is expected.
• Excellent leadership, communication, and cross-functional collaboration skills are required.
• Strong presentation skills, including experience presenting to large global audiences, are necessary.
• Preferred certifications include AWS Certified DevOps Engineer – Professional, Azure Administrator Associate, and ITIL Foundation or Practitioner.

Benefits:

• Granicus offers an attractive benefits package that includes a hospitalization insurance policy covering employees and their family members, including parents.
• All employees are covered under personal accident insurance and term life insurance policies.
• Employees can avail of an annual health check facility.
• Eligible employees can receive reimbursement for telephone and internet expenses.
• A wellness allowance is provided for health club memberships and access to physical fitness centers.
• Wellbeing Wednesdays include one global Unplug Day and two No Meeting Days every quarter.
• Memberships for meditation and mindfulness apps, including on-demand mental health support 24/7, are available.
• Access to a learning management system, LinkedIn Learning Premium account membership, and more is provided.
• Employees have access to a rewards and recognition portal and a quarterly recognition program.