We are seeking a senior engineer with a strong hands-on Windows Administration background along with Azure experience to join our Cloud Platform Support & Engineering Team.
The role involves being the technical escalation point from offshore, driving technical conversations with customer technical teams, and collaborating with Lead Engineers and Technical Delivery leads in a fast-paced matrix environment.
Key responsibilities include leading technical discussions with customer engineering teams, acting as the primary escalation point for Windows and Azure-related technical issues, and ensuring timely resolution to minimize downtime.
The engineer will work seamlessly within a matrixed environment, providing mentorship to L1 and L2 engineers, and translating complex technical concepts for non-technical stakeholders.
Responsibilities also include delivering timely incident reports and post-mortem analyses for infrastructure-related issues within managed Azure subscriptions.
Requirements:
A total of 8-12 years of experience with Windows and Azure, with at least 5+ years of Windows experience desired.
Proven experience in a senior engineer role in operations/support and engineering engagements, with a track record of mentoring junior engineers.
Deep understanding of cloud infrastructure, observability, automation, and security best practices is required.
Excellent verbal communication skills are essential for effective stakeholder engagement.
Benefits:
The position offers the opportunity to work in a dynamic and fast-paced environment with a focus on technical leadership and mentorship.
Employees will gain exposure to a variety of technologies and the chance to work with cross-functional teams.
The role provides a platform for professional growth and development in cloud technologies and infrastructure management.
Competitive compensation and benefits package, including opportunities for continuous learning and skill enhancement.
