Remote Senior Frontend Software Engineer

Description:

• We are looking for Senior Frontend Engineers to join our International Group and help drive user acquisition, engagement, and retention through rapid experimentation and data-driven development.
• This position will focus on developing a specialized user support platform.
• You will work closely with product managers, designers, and data analysts to implement and optimize user experiences that maximize business impact.
• Responsibilities include designing, developing, and maintaining frontend features across support surfaces such as Help Center and embedded help.
• You will lead the development of user-facing features with a focus on accessibility, responsiveness, and localization for global markets.
• Collaborate closely with product managers, designers, backend engineers, and support specialists to shape intuitive and scalable help experiences.
• Implement and maintain robust analytics to track engagement, user success, and friction across support journeys.
• Contribute to experimentation and A/B testing of new self-help flows, contact strategies, and UI components to continuously improve outcomes.
• Ensure frontend code is performant, reliable, and maintainable across browsers, devices, and user contexts.
• Help drive component reusability and design consistency across User Voice initiatives by contributing to shared libraries and internal tooling.
• Proactively identify and fix usability and accessibility issues in help surfaces.
• Champion best practices in security, privacy, and compliance when handling user support context and data.

Requirements:

• A strong foundation in computer science and frontend engineering principles, including component architecture, state management, and performance optimization is required.
• Proficiency in JavaScript/TypeScript, HTML, CSS, and modern frameworks such as React or Next.js is necessary.
• Experience building complex user-facing interfaces with attention to UX, accessibility, and responsive design is essential.
• A demonstrated ability to drive frontend architecture and tech decisions in collaboration with cross-functional partners is required.
• Familiarity with tracking frameworks and A/B testing systems for validating UX hypotheses and measuring feature impact is needed.
• You must be comfortable working in cross-functional teams, including close collaboration with backend engineers, PMs, content designers, and CX teams.
• Strong communication skills, especially in distilling technical ideas to non-technical audiences, are necessary.
• Familiarity with CI/CD processes, version control (e.g., Git), and scalable frontend practices is required.
• Strong written and verbal communication skills in English are essential.

Benefits:

• The opportunity for growth is huge, creating company-wide solutions and seeing them through long-term.
• You will be able to work in a fast-moving environment and see how your ideas work at scale.
• The company is committed to supporting your growth and development throughout your time at Canva.