Remote Senior Full Stack Engineer (Support & Observability Focus)

Description:

• CoverGo is seeking a Senior Full Stack Engineer with a focus on Support & Observability to join their global engineering support team.
• The role involves working directly with customers to troubleshoot and resolve platform issues while collaborating with engineering teams to enhance systems, tools, and processes.
• The Support Team serves as the first line of technical assistance for customers and internal stakeholders, advocating for customers and improving support tools and documentation.
• Responsibilities include triaging support issues, analyzing system behavior using observability tools, debugging application code primarily in .NET or NodeJS, and taking ownership of technical issues.
• The engineer will work with a technical stack that includes AWS, Azure, GCP, Kubernetes, Dapr, Terraform, Temporal, Mongo Atlas, and PostgreSQL.
• The role requires configuring enterprise monitoring solutions, conducting post-incident reviews, automating support needs, and participating in infrastructure capacity planning.
• The engineer will also help define KPIs related to customer satisfaction and participate in strategic discussions about customer lifecycle and retention.
• Support coverage is required during the fixed night shift from 6:00 PM to 3:00 AM Vietnam Time.

Requirements:

• Candidates must have at least 5 years of experience in support or full stack engineering with a strong focus on delivery, observability, and cloud technologies.
• Strong hands-on experience in software development with modern technologies such as .NET and React or Vue.js is required.
• Proven track record of diagnosing and resolving complex issues in distributed systems is essential.
• Experience with observability and monitoring tools for metrics, logs, and tracing in microservice architectures is necessary.
• Exceptional problem-solving skills and the ability to take ownership of customer issues through to resolution are required.
• Strong communication and interpersonal skills are needed to build rapport with customers and collaborate effectively with internal teams.
• Fluency in English is mandatory; additional language skills are a plus.
• A customer-first mindset, a humble attitude, and an eagerness to help others are essential traits.
• Candidates must be adept at frequent context switching and managing multiple projects with expansive ownership.
• Willingness and availability to work the night shift is required.

Benefits:

• The position offers a competitive remuneration package and is fully remote.
• Employees receive annual leave and an annual performance bonus.
• Stock options are available after 6 months of employment.
• Health insurance is provided, along with a remote work allowance.
• The company organizes activities and events for employees.
• A learning and development plan is available to support professional growth.