Remote Senior Full Stack Engineer (Support & Observability Focus) - Late Shift

Description:

• CoverGo is seeking a Senior Full Stack Engineer with a focus on Support & Observability to join their global engineering support team.
• This role involves working directly with customers to troubleshoot and resolve platform issues while collaborating with engineering teams to enhance systems, tools, and processes.
• The position requires solid software engineering skills and strong knowledge of observability.
• The Support Team serves as the first line of technical assistance for customers and internal stakeholders, advocating for customers and improving support tools and documentation.
• Responsibilities include triaging support issues, analyzing system behavior using observability tools, debugging application code, and taking ownership of technical issues.
• The engineer will work with a technical stack that includes AWS, Azure, GCP, Kubernetes, and various programming languages such as .NET and NodeJS.
• The role requires providing support coverage during the late shift (3:00 AM - 12:00 PM Vietnam Time) and includes weekend work with corresponding weekdays off.

Requirements:

• Candidates must have at least 5 years of experience in support or full stack engineering with a focus on delivery, observability, and cloud technologies.
• Strong hands-on experience in software development with modern technologies such as .NET or NodeJS, and React or Vue.js is required.
• Proven track record of diagnosing and resolving complex issues in distributed systems is essential.
• Experience with observability and monitoring tools for metrics, logs, and tracing in microservice architectures is necessary.
• Exceptional problem-solving skills and the ability to take ownership of customer issues through to resolution are required.
• Strong communication and interpersonal skills are needed to build rapport with customers and collaborate with internal teams.
• Fluency in English is mandatory; additional language skills are a plus.
• A customer-first mindset, a humble attitude, and an eagerness to help others are essential traits.
• Candidates must be adept at frequent context switching and managing multiple projects with expansive ownership.
• Willingness and availability to work the late shift is required.

Benefits:

• The position offers a competitive remuneration package and is fully remote.
• Employees receive 15 days of annual leave and a 13th-month pay.
• An annual performance bonus and stock options after 6 months are included.
• Health insurance and a remote work allowance are provided.
• The company organizes activities and events for employees.
• A learning and development plan is available to support professional growth.