Remote Senior Infrastructure Site Reliability Engineer - Windows

Description:

• The Senior Site Reliability Engineer (SRE) will be responsible for the continuous improvement and support of the Windows server environment, including Windows 2012, 2016, 2019, and 2022.
• Knowledge of virtualization with VMware and HPE hardware products is required.
• Experience with Ansible or BladeLogic is also necessary.
• The role involves lifecycle management from deployment to retirement of the environment, ensuring incidents and problems are resolved swiftly in accordance with service level agreements and policies.
• The SRE will act as a contact point for issues and provide mentorship to the team.
• Onsite support for all changes and incidents will be provided.
• The goal is to manage the server estate, ensuring supportability while improving the environment.
• Responsibilities include creating automation plans, managing incident resolution, supporting post-incident processes, and ensuring permanent resolutions are implemented.
• The SRE will provide expert technical input during the resolution of complex systems problems and mentor third-party engineers.
• The role requires maintaining the server environment to known standards and identifying gaps in monitoring.
• The SRE will develop and implement new support services and performance recommendations to meet user requirements.
• Client queries must be handled reliably and efficiently to meet expectations.
• Administrative and business-as-usual work will be undertaken on behalf of technical and business teams.
• Remediation on HPE hardware, software, and firmware will be performed to improve performance.
• Patching and vulnerability management of the server environment is required.
• The SRE will review, maintain, and test upgrades to vendor software supporting the servers.
• ITIL standards and processes must be followed, and the SRE will work outside normal hours as part of an on-call rotation.

Requirements:

• A minimum of 5 years of experience working in a large Windows environment is required.
• Proficiency in all versions of Windows is essential.
• Experience working in a large shared environment, including server, converged, network, and VMware, is necessary.
• Knowledge of VMware virtualization and VRealise Suite is required.
• Scripting and automation technology experience in at least one of the following: Bash, Python, Perl, Ansible, PowerShell, or VBScript is needed.
• Familiarity with HPE Server Hardware, specifically the ProLiant range and Synergy/OneView, is required.
• Desirable skills include experience with Rapid 7 vulnerability management tools, McAfee security products, SAN storage and switches, and cloud technologies (AWS, Azure, Oracle, Google).
• Knowledge of monitoring tools such as Dynatrace is a plus.
• Understanding of Agile methodologies and ITIL processes is required, along with experience using ticket tracking software, specifically Service Now.
• Excellent English verbal and written communication skills are essential.
• The ability to implement technology and process improvements, innovate, and work without direction is necessary.
• Flexibility in working hours, including on-call and out-of-hours delivery, is required.

Benefits:

• Experian offers a people-first approach, focusing on diversity, equity, and inclusion, work/life balance, and employee development.
• The company has received numerous awards, including recognition as one of the World's Best Workplaces™ and Great Place To Work™ in multiple countries.
• Employees are encouraged to bring their whole selves to work, with support for those with disabilities or special needs.
• The culture at Experian emphasizes collaboration, wellness, and recognition, contributing to a positive work environment.