Remote Senior QA and Training Specialist

Description:

• The company is looking for a Senior QA and Training Specialist to play a key role in the development of an international customer service team.
• The specialist will not only monitor quality but also enhance it through training and feedback.
• Responsibilities include checking the quality of calls and emails.
• The role involves providing coaching and training to the team.
• The specialist will analyze performance and quality metrics and prepare development suggestions.
• Ensuring adherence to documentation and processes is also part of the job.

Requirements:

• A minimum of 2 years of experience in QA or training is required.
• Strong English language skills at a B2+ level are necessary.
• Experience with Microsoft Office and CRM systems is an advantage.
• Good organizational skills and a proactive attitude are essential.

Benefits:

• The position offers competitive compensation along with cafeteria benefits.
• Employees will work in an international environment.
• There is an option for home office work.
• Opportunities for career development are provided.