Remote Senior Site Reliability Engineer

Description:

• Cordial is seeking a motivated and talented Site Reliability Engineer to help monitor, develop, and scale the Cordial platform.
• The goal is to provide clients with a delightful experience and ensure that expected jobs and background processes run without issues.
• The engineer will work with DevOps and Product teams to optimize performance, squash bugs, and reveal blind spots through comprehensive monitoring.
• Responsibilities include administering, monitoring, and troubleshooting application and network components in a cloud-based environment, specifically AWS.
• The role involves designing, authoring, deploying, and monitoring manifests for Kubernetes clusters, helm charts/repos, and service mesh configurations.
• The engineer will actively contribute to platform infrastructure design and implementation discussions.
• Software engineering skills will be utilized to trace/debug code and identify root causes of production data corruption and performance issues.
• The position requires providing production support for Product Development teams and participating in an on-call rotation.
• The engineer will develop and deploy monitoring and alerting architecture and implement monitoring/logging solutions.
• Troubleshooting complex issues in a timely manner is essential to maintain the performance and stability of the Production Application environment.
• The role also includes helping to build out SLOs and documenting and monitoring SLAs.

Requirements:

• Candidates must have 5+ years of experience in UNIX/Linux Systems and Network Administration, including DNS, IPsec, VPN, Load Balancing, and process tracing.
• Experience with AWS, specifically EC2 and EKS, is required.
• Candidates should have experience deploying and/or maintaining Kubernetes/EKS clusters.
• Hands-on experience writing and maintaining custom Helm charts is necessary.
• Experience working with one or more service meshes such as app-mesh, Istio, or Linkerd is required.
• Familiarity with monitoring, logging, and alerting tools is essential.
• Previous positions held as a Site Reliability Engineer (SRE) and/or in a DevOps role are necessary.
• Development experience in PHP is required.
• Extensive experience with Docker/containers and Kubernetes is necessary.
• Experience with Hashicorp products such as Consul and Vault is required.
• Candidates must be comfortable working in a globally distributed team across time zones.
• Strong teamwork and communication skills are essential.
• A genuine desire to learn new technologies and grow is required.
• Fluency in verbal and written English is necessary.
• Experience with large-scale distributed systems is required.
• Proficiency in infrastructure as code (IaC) tools such as Terraform or CloudFormation is necessary.
• Understanding of observability principles and tools like Prometheus, Grafana, ELK stack, and distributed tracing is required.
• Familiarity with CI/CD pipelines such as Jenkins, GitLab CI, or ArgoCD is necessary.
• A strong grasp of networking fundamentals and security best practices in a cloud environment is required.

Benefits:

• The position offers a salary range of $140,000.00 to $180,000.00 annually, which may be adjusted based on experience and location.
• In addition to the base salary, the compensation package includes equity and bonuses.
• A robust benefits plan is provided, including medical, dental, vision, and life insurance.
• The company offers a 401k match and flexible time off.
• Additional perks include monthly wellness and cell phone stipends, childcare support, and yearly reimbursements for continued education.
• Cordial emphasizes maintaining a healthy work/life balance and has a strong dedication to diversity, equity, and inclusion efforts.
• The company fosters an overall respectful and open culture.