Remote Senior Site Reliability Engineer (SRE), Product Quality

Description:

• Trengo is on a mission to replace repetitive work with meaningful conversations by building an AI-powered customer engagement platform.
• The company has received a Series A investment of $36M and is one of the four official WhatsApp Business Solutions Providers in the Netherlands.
• The Senior Site Reliability Engineer (SRE) role focuses on product quality and reliability as a core feature.
• The engineer will help evolve the core platform from a monolith to a modern, event-driven system.
• Responsibilities include owning product reliability end-to-end, defining quality metrics, enhancing observability, building self-healing systems, accelerating developer velocity, and guiding architectural evolution.

Requirements:

• Candidates must have 5+ years of experience in Site Reliability Engineering, DevOps, or a related software engineering field, demonstrating impact on system reliability and performance.
• A product-oriented mindset is essential, with a focus on how work impacts customer experience.
• Strong software engineering skills are required, including the ability to write clean, effective code for automation and infrastructure management.
• Deep experience with cloud platforms, particularly AWS, is necessary for building and scaling services in a cloud-native environment.
• Candidates should be proactive and learning-oriented, with a passion for growth and technical aptitude.
• Experience or a strong desire to guide the evolution of a monolithic application into a modular, event-driven system is important.
• Excellent communication skills and the ability to collaborate effectively with development teams are a must.

Benefits:

• The role offers high-impact work that directly influences the company's success and scalability.
• Employees enjoy ownership and autonomy, with a culture focused on outcomes rather than ceremonies.
• Trengo fosters a culture of innovation, encouraging experimentation and learning in a diverse, international environment.
• There are ample opportunities for career growth, supported by a dedicated education budget and paid days off for courses.
• The company promotes work-life balance with flexible hours, a hybrid work model, and the ability to work from anywhere for up to 60 days a year, along with 28 vacation days.