Remote Senior Software Engineer

Description:

• Ada is an AI customer service company focused on enhancing customer service quality at scale.
• The company combines strategic expertise with AI agent management technology to improve businesses' AI maturity.
• Established in 2016, Ada has powered over 5.5 billion interactions for major brands and is backed by over $250M in funding.
• As a Senior Software Engineer, you will have the autonomy to impact the product and work with talented peers.
• The role involves partnering with product managers, designers, and machine learning scientists to build scalable systems and work with LLMs.
• You will provide valuable input on features and technical foundations while empathizing with customers and end users.

Requirements:

• You must have 5+ years of experience as a Software Developer, with a strong preference for Python and JavaScript/TypeScript.
• Experience with databases such as MongoDB, PostgreSQL, ElasticSearch, and in-memory stores like Redis is required.
• You should have experience working on AI projects with third-party LLM providers, such as OpenAI, Azure, or Anthropic.
• Experience in designing, building, and maintaining APIs for external developers is necessary.
• You must be able to articulate technical decisions clearly, explaining the reasoning behind architectural choices and implementation details.
• Proven experience in mentoring engineers through code reviews, design discussions, and knowledge-sharing is essential.

Benefits:

• You will enjoy unlimited vacation to recharge when needed.
• Comprehensive benefits include extended health coverage, dental, vision, travel, and life insurance.
• A wellness account is provided to empower you to invest in your overall well-being and lifestyle.
• An Employee & Family Assistance Plan offers resources to support you and your loved ones.
• Perks include a flexible work schedule to balance work and personal life.
• The company is remote-first but also offers in-person options at a local hub.
• A learning and development budget is available to invest in your long-term growth goals and skills.
• You will receive a work-from-home budget to equip you for a seamless remote work experience.
• Access to cutting-edge AI tools and hands-on experience with LLMs will enhance your expertise.
• Join a thriving industry at the forefront of innovation in AI, shaping the future of technology.