Remote Senior Software Engineer - Customer Engineering

Description:

• TetraScience is a leader in the Scientific Data and AI Cloud sector, focusing on AI-native scientific data sets and lab data management solutions.
• The company has established itself as the standard in the market, partnering with major players in compute, cloud, data, and AI infrastructure.
• Candidates are encouraged to review the "Tetra Way" letter to understand the company's values and ethos.
• The role requires collaboration with team members, customers, and executives to enhance customer experiences.
• The position involves addressing customer technical issues, investigating stability, scale, and performance issues reported by customers.
• Responsibilities include driving issues to resolution, simulating customer issues in a lab, and streamlining communication with customer success.
• The role also requires developing tools and documentation to assist customer support in diagnosing and resolving issues.

Requirements:

• Candidates must have 7+ years of experience with a proven track record in Performance, Scale, Resiliency, and Customer Support.
• Experience in resolving technical support issues and escalations efficiently is required.
• Candidates must have troubleshooting experience with APIs and various types of integration at scale in AWS.
• Experience with CloudNative platforms, Micro-services, Docker, and SaaS deployments is necessary.
• Candidates should have experience with at least two of the following technologies: Databases, NoSQL, Kafka/Queueing Service, or Elastic Search.
• Proficiency in one or more scripting or programming languages such as Python, PHP, JavaScript, React, Go, or Java is required.
• Demonstrated experience in debugging software reliability issues in a distributed environment is essential.
• Excellent interpersonal and communication skills are a must, along with being self-driven and innovative.
• Strong familiarity with CRMs like Zendesk or Salesforce is required.
• A Bachelor's degree in engineering or a related technical field is necessary.

Benefits:

• The position offers a competitive salary and equity in a fast-growing company.
• Employees will enjoy a supportive, team-oriented culture focused on continuous improvement.
• The company provides 100% employer-paid benefits for all eligible employees.
• A 401K plan is available for employees.
• Generous paid time off (PTO) is offered.
• Flexible working arrangements are available, including remote work and access to the Boston office as needed.