Remote Senior Software Engineer, Full-Stack- CSM Omni Channel

Description:

• The Omni Channel team is focused on building applications that enable organizations to provide exceptional service experiences across various channels such as web, email, chat, phone, and social media.
• As a Senior Full Stack Software Engineer, you will be instrumental in shaping applications from architecture to deployment, emphasizing the creation of extensible, secure, and intelligent solutions.
• Your responsibilities will include designing, building, and maintaining clean, scalable, and reusable UI and server-side code.
• You will drive best practices across engineering, including architecture reviews, code reviews, testing, and CI/CD.
• You will collaborate with product managers to translate business requirements into robust technical solutions.
• The role involves developing simple, intuitive software that customers can extend and customize for their unique needs.
• You will contribute to new product initiatives while also evolving the existing product suite.
• Mentoring junior engineers and promoting a culture of technical excellence and knowledge sharing will be part of your duties.
• You will create highly modular, reusable UI/UX components and patterns to accelerate both internal teams and customer developers.
• Exploring and integrating AI-driven approaches to enhance workflows, decision-making, and customer experiences will be a key focus.

Requirements:

• You must have experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• A minimum of 5 years of professional experience in full-stack development, specifically with JavaScript/TypeScript, Node.js, or equivalent technologies, is required.
• Strong expertise in at least one modern frontend framework such as React, Angular, or Vue is essential.
• A solid understanding of data structures, algorithms, design patterns, and scalable system design is necessary.
• You should have experience with web security, performance optimization, and building for scale.
• Proven ability to design component-driven architectures and reusable frameworks is required.
• Excellent collaboration and communication skills across teams and stakeholders are essential.
• A demonstrated interest or experience in applying AI technologies to solve practical problems is preferred.
• A passion for the craft of engineering, from clean code to intuitive user experiences, is important.

Benefits:

• The position offers a base pay range of $140,700 - $239,200, along with equity (when applicable) and variable/incentive compensation.
• Health plans, including flexible spending accounts, are provided.
• A 401(k) Plan with company match is available.
• Employees can participate in an Employee Stock Purchase Plan (ESPP) and matching donations.
• A flexible time away plan and family leave programs are included in the benefits package.
• Compensation is based on geographic location and is subject to change based on work location.