Remote Senior Software Engineer, Messaging Experience

Description:

• Ada is an AI customer service company focused on enhancing customer service quality at scale.
• The company aims to provide instant, proactive, personalized, and effortless experiences for enterprise customers.
• Established in 2016, Ada has powered over 5.5 billion interactions for brands like Square, YETI, Canva, and Monday.com.
• The role of Senior Software Engineer involves building scalable systems and working directly with large language models (LLMs).
• The engineer will collaborate with product managers, designers, and machine learning scientists.
• The position requires a high ownership mindset, contributing to feature development and technical foundations.
• The engineer must empathize with customers and end users to effectively address problems on the roadmap.

Requirements:

• Candidates must have 5+ years of experience as a Software Developer, with a strong preference for Python and JavaScript/TypeScript.
• Applicants should be comfortable across platforms, with significant web experience and exposure to mobile ecosystems.
• Experience with SDKs, including building or integrating third-party ones, is required.
• Candidates should be excited by ambiguity and comfortable shaping the path forward alongside product and design teams.
• The ability to articulate technical decisions clearly, explaining the rationale behind architectural choices and implementation details, is essential.
• Proven experience in mentoring engineers through code reviews, design discussions, and knowledge-sharing is necessary.

Benefits:

• Ada offers unlimited vacation to allow employees to recharge as needed.
• Comprehensive benefits include extended health coverage, dental, vision, travel, and life insurance.
• A wellness account is provided to empower employees to invest in their overall well-being and lifestyle.
• An Employee & Family Assistance Plan is available to support employees and their loved ones.
• Perks include a flexible work schedule to balance work and personal life.
• The company is remote-first but also offers in-person options at a local hub.
• A learning and development budget is provided to invest in long-term growth goals and skills.
• Employees receive a work-from-home budget to equip them for a seamless remote work experience.
• Access to cutting-edge AI tools and hands-on experience with LLMs is offered.
• Employees will be part of a thriving industry, contributing to innovation in AI technology.