Remote Senior Solution Architect - GTM

Description:

• ServiceNow is seeking a highly motivated and experienced Senior Solution Architect to design and drive the architecture for next-generation GTM solutions.
• The role involves driving architecture for complex initiatives across Marketing, Sales, and Partner domains, particularly in the lead-to-cash area.
• The Senior Solution Architect will own and drive the architecture strategy, guiding L1–L3 solution design to ensure alignment with the product roadmap and business processes.
• Collaboration with product managers, business stakeholders, enterprise architects, and engineering teams is essential to translate business needs into scalable and compliant technology solutions.
• The architect will partner with cross-functional teams to ensure solutions align with industry best practices, compliance requirements, and ServiceNow’s platform strategy.
• Defining and enforcing architectural standards and ensuring solution integrity across programs is a key responsibility.
• The role requires continuous assessment of emerging technologies and architecture trends to inform future-state architecture.
• Leading architectural reviews, governance processes, and knowledge-sharing sessions across product and engineering teams is also part of the job.

Requirements:

• Candidates must have experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• A Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience is required.
• A minimum of 12 years of experience across solution architecture, software development, and enterprise systems is necessary; or a Master's degree in a related field with 8+ years of experience; or a PhD with 5 years of experience.
• At least 5 years of experience as a Solution Architect in Marketing, Sales, and Partner domains is required.
• Candidates should have 5+ years of experience working with or implementing solutions on the ServiceNow platform, which is highly preferred.
• Proven leadership experience in managing and developing architecture or technical teams is essential.
• Strong functional and technical knowledge in partner relationship management, lead management, opportunity management, quoting, contracting, and related processes is required.
• Hands-on experience implementing complex sales motions and partner models is necessary.
• The ability to translate abstract business needs into well-structured system and process architectures is crucial.
• Strong communication, stakeholder management, and influencing skills across all levels of the organization are required.
• Candidates must be comfortable operating in fast-paced, ambiguous environments and driving clarity through structured thinking.

Benefits:

• ServiceNow offers a flexible work environment with various work personas, including flexible, remote, or required in-office options.
• The company is committed to creating an accessible and inclusive experience for all candidates, providing reasonable accommodations during the application process if needed.
• ServiceNow is an equal opportunity employer, ensuring that all qualified applicants receive consideration for employment without discrimination.
• Employment is contingent upon obtaining any necessary export control approvals for positions requiring access to controlled technology.