The Solutions Engineering team at Grafana Labs is responsible for educating potential and existing customers to ensure their success and satisfaction.
Solutions Engineers act as customer-facing product experts, sharing technical and product knowledge through demos, presentations, and ongoing interactions.
They collaborate closely with the Sales team to qualify and close opportunities, serving as a communication bridge between customers and the Product Management and Engineering teams.
The role involves listening to customer requirements, asking insightful questions, and translating those into solutions using Grafana Labs technology.
Key responsibilities include partnering with the Sales team to articulate Grafana's value proposition, owning technical engagements with customers, delivering product presentations, and providing feedback on products and the competitive landscape.
Requirements:
Candidates should have 5+ years of technical pre-sales experience, preferably with Open Source technologies or in the Metrics/Monitoring space.
The role requires openness to various and complex assignments, necessitating strong judgment, collaboration, and leadership skills.
First-class written and oral communication skills are essential for effective collaboration with remote teams and worldwide customers.
Candidates must be adept at articulating the value proposition and technical advantages of Grafana's products.
A passion for solving technical challenges and a desire to provide creative solutions to customers is important.
A technical mindset and a willingness to grow technically are required.
Applicants must be located in Germany.
Benefits:
The OTE compensation range for this role in Germany is CHF 198,000 - CHF 236,000, with actual compensation varying based on experience and skillset.
Benefits include equity, potential bonuses, and additional perks as detailed on Grafana's careers page.
Grafana Labs promotes a diverse and inclusive workplace, encouraging applicants from all backgrounds to apply, regardless of their qualifications.
