Remote Senior Solutions Engineer

Description:

• PathFactory is a content intelligence platform that assists B2B marketing, sales, and support teams in creating personalized content experiences for buyers using AI.
• The company has been recognized by Deloitte as one of North America’s 2020 Technology Fast 500 companies and has received multiple awards in 2023 for its content marketing software.
• The Senior Solutions Engineer will support clients in both tactical and strategic roles alongside a Customer Success Manager.
• This position offers the opportunity to develop leadership skills by mentoring junior team members.
• The role requires expertise in digital marketing technologies, front-end web languages, and business problem-solving to assist customers in overcoming challenges with the software.
• It is a hands-on, collaborative role on a small team focused on customer satisfaction and retention.
• Key responsibilities include driving platform adoption, acting as a strategic advisor, troubleshooting issues, communicating findings, providing feedback, collaborating with Customer Success Managers, mentoring junior members, translating analytics into insights, supporting sales, and leading team initiatives.

Requirements:

• A minimum of 5 years of experience in a client-facing role within the MarTech space, ideally in marketing operations, consulting, or solutions engineering is required.
• At least 2 years of experience in HTML, CSS, JavaScript, Liquid Template Language, Application Integrations, and APIs is necessary.
• Candidates should have over 5 years of experience with Marketing Automation Platforms such as Eloqua, Pardot, Marketo, and HubSpot.
• Experience with at least one of the following platforms is required: Client Relationship Management applications (Salesforce or MS-CRM Dynamics), Content Management Systems (WordPress, AEM, Acquia), or Analytics platforms (Google Analytics, Adobe Analytics, or Tableau).
• A strong problem-solving mindset with the ability to adapt to new Martech stacks and complex business challenges is essential.
• Excellent communication and organizational skills are required, with the ability to explain complex concepts in simple terms.

Benefits:

• The position offers the flexibility of remote work, preferably in major cities in India such as Chennai, Bangalore, Delhi, Hyderabad, or Mumbai.
• Working hours are typically from 9:00 AM to 5:00 PM EST, with flexibility based on client needs.
• PathFactory is committed to creating an inclusive and accessible workplace, ensuring equal opportunity for all applicants.