Remote Senior Solutions Engineer (Pre-Sales)

Description:

• Synthflow AI is a no-code platform for deploying voice AI agents that automate phone calls across contact center operations and business process outsourcing (BPO) at scale.
• The company helps mid-market and enterprise companies manage routine calls to save teams time and resources.
• Synthflow's agents have delivered measurable impact, saving over 5 million hours of contact center operations, answering 35% more calls compared to non-AI operators, and handling 45 million calls with a 99.9% uptime.
• The company is backed by Accel, Atlantic Labs, and Singular, and is trusted by over 1,000 customers, leading an industry shift toward sophisticated and accessible conversational AI.
• As a Solutions Engineer, the primary focus will be ensuring the technical and operational success of enterprise customers as they onboard and scale their AI phone agents.
• The role combines technical expertise, hands-on implementation, customer engagement, and project management, bridging the gap between business stakeholders and technical teams.

Requirements:

• Candidates must have at least 3-5 years of relevant experience in technical implementation, customer success engineering, solutions engineering, or a similar technical customer-facing role.
• Hands-on experience with APIs, CRMs, automation tools, and technical integrations is required.
• A strong interest or experience in AI/ML technologies and prompt engineering is necessary.
• Candidates should excel in clear, effective communication and be able to manage both internal and external stakeholder expectations comfortably.
• The ability to thrive in dynamic environments, pay meticulous attention to detail, and enjoy collaborating cross-functionally on small, agile teams is essential.

Benefits:

• The position offers high-ownership roles in a fast-moving startup, providing autonomy at speed.
• Employees can contribute from anywhere with remote-first flexibility, allowing them to work on their own schedule.
• The opportunity to work with cutting-edge technology on projects that interest them most is provided.
• There is potential for career growth, allowing employees to scale their impact as the company grows.
• A rewarding package is offered, including competitive pay, equity options, and comprehensive benefits that reflect the employee's skills and experience.