Remote Senior Solutions Engineer (Remote - US)

Description:

• The position is for a Senior Solutions Engineer at Posit PBC, located in the United States, and is fully remote.
• This role involves working closely with customers’ IT and system administration teams to maximize the value of professional data science products.
• The engineer will serve as a trusted advisor, assisting clients in configuring, deploying, and optimizing solutions in complex enterprise environments.
• Responsibilities include partnering with customer technical teams to assess infrastructure and provide expert guidance on product architecture and deployment.
• The engineer will lead technical success planning for key accounts, ensuring product adoption aligns with customer goals and infrastructure capabilities.
• The role requires translating customer needs into actionable insights for Sales, Product, and Support teams to foster collaboration.
• Identifying and escalating technical risks or challenges early is essential for proactive problem-solving and customer satisfaction.
• Continuous improvement of team processes to enhance productivity and work-life balance is expected.
• The engineer will influence product direction by providing customer-driven feedback to product management and engineering teams.
• Facilitating technical discussions on complex enterprise IT environments, including Linux system administration and container orchestration, is part of the role.
• Extensive experience in enterprise IT environments, particularly with Linux and system administration, is required.
• Proficiency with container technologies such as Docker and Kubernetes is necessary, including understanding production advantages and trade-offs.
• Strong communication skills are essential to explain technical concepts to diverse audiences.
• The role requires the ability to build and maintain strong relationships with Sales, Customer Success, and Product teams.
• A proactive, curious, and self-directed work ethic with a customer-first mindset is important.
• Empathy, humility, and a willingness to acknowledge knowledge gaps while driving solutions are valued traits.
• Experience in technical consulting, customer support, or solutions engineering roles supporting complex software products is required.

Requirements:

• Candidates must have extensive experience working in enterprise IT environments, particularly with Linux and system administration.
• Proficiency with container technologies such as Docker and Kubernetes is required.
• Strong communication skills are necessary to clearly explain technical concepts to diverse audiences.
• The ability to build and maintain strong relationships with Sales, Customer Success, and Product teams is essential.
• A proactive, curious, and self-directed work ethic with a customer-first mindset is expected.
• Candidates should demonstrate empathy, humility, and a willingness to acknowledge knowledge gaps while driving solutions.
• Experience in technical consulting, customer support, or solutions engineering roles supporting complex software products is required.

Benefits:

• The position offers a competitive salary range of $146,000 to $192,720 USD.
• Employees can work fully remote with flexible schedules.
• Comprehensive benefits include 100% coverage for medical, dental, and vision insurance for employees and their families.
• Fertility and gender-affirming healthcare are included in the benefits package.
• Supplemental mental health and wellness support is provided.
• Gender-neutral paid parental leave is available for all new parents.
• A 401(k) plan with company match starts from day one of employment.
• An annual profit-sharing bonus is based on company performance.
• Employees receive a $400 monthly reimbursement for coworking space.
• A Lifestyle Savings Account with stipends for professional development and wellness is offered.
• The company has a generous PTO policy encouraging a minimum of four weeks plus 13 paid holidays.
• There is a commitment to diversity, inclusion, and equitable hiring practices.