Twilio is seeking a Senior Solutions Engineer for its ISV Communications team to help customers build the future of communications.
This role is essential for delivering technical wins and ensuring the best product fit for customers.
The Senior Solutions Engineer will lead the technical pre-sales relationship, drive technical discovery, propose architectures, demonstrate products, and address customer concerns with creative solutions.
The position requires engaging with mid-level managers and customer software engineers, and the ability to run low to mid-complexity opportunities independently.
Responsibilities include partnering with Account Executives for pre-sales activities, leading technical sales, establishing trust with customers, presenting product demonstrations, solving problems, and contributing to the Solutions Engineering community.
Requirements:
A minimum of 5 years of pre-sales experience selling complex technical products or 6 years of professional experience supporting technical products with customer-facing roles.
Excellent communication and presentation skills to gain audience confidence.
Ability to tell engaging stories and communicate complex topics to various audience levels.
Deep understanding of customer communications needs to guide them to technical solutions.
Previous software development experience or knowledge in backend (Java, C#, Node.js, Python, PHP) and web development (JavaScript, HTML/CSS, frontend frameworks).
Experience building with REST APIs.
A Bachelor’s and/or Master’s degree in a technical discipline or equivalent practical experience.
Familiarity with cloud platforms and cloud application architecture is desired, along with experience in Telecom, SIP, Contact Center, or Security.
Benefits:
Competitive pay and generous time off, including ample parental and wellness leave.
Healthcare benefits and a retirement savings program.
Opportunities to participate in Twilio’s equity plan and earn commissions.
The role includes approximately 25% travel to connect with customers in person.
Twilio supports employees in building positive change in their communities through volunteering and donation efforts.
