Zowie is revolutionizing customer interactions with AI Agents that handle 100% of customer service interactions, providing instant and personalized experiences.
The company is seeking a Senior Solutions Engineer to help customers maximize value from their AI platform.
Solutions Engineers at Zowie enjoy autonomy and face diverse challenges across various customers and industries.
The role involves leading complex enterprise AI implementations, architecting custom solutions for large companies, and designing systems that manage millions of customer conversations.
Responsibilities include architecting solutions that automate customer conversations across multiple channels, managing complex projects from start to finish, building strong relationships with technical leaders, and influencing product development based on client feedback.
Requirements:
Candidates should have 7+ years of experience in complex technical projects, particularly in integrating multiple systems and managing stakeholders, with a preference for experience in SaaS, AI, or enterprise software.
Real solutions architecture skills are required, with the ability to design scalable systems that fit within existing tech stacks.
Strong hands-on coding ability is necessary, including proficiency in JavaScript, working with APIs, and building end-to-end integrations.
Proactive communication skills are essential to keep all stakeholders informed and aligned on project status and next steps.
A solid understanding of business goals and the ability to connect technical decisions to revenue impact is important.
An ownership mindset is crucial, with a focus on problem-solving and delivering results without waiting for direction.
Benefits:
Zowie fosters an ambitious and innovative work environment, encouraging employees to seek better ways of doing things.
The company promotes a team-oriented culture where personal accountability and collaboration are valued.
Employees are supported in a fast-growing and rapidly changing market, providing opportunities for autonomy and impact.
The role offers the chance to work on unique challenges and contribute to the development of cutting-edge AI solutions.
