Remote Senior Support Engineer

Description:

• Aerospike is seeking an experienced and driven Senior Support Engineer to join their Global Customer Support team.
• The role involves investigating, diagnosing, and resolving complex customer issues with the Aerospike Real-time Data Platform.
• Responsibilities include troubleshooting technical issues for Aerospike customers across diverse environments such as cloud, hybrid, and on-premises.
• The engineer will collaborate cross-functionally with Engineering to drive resolution of complex problems and contribute to product improvement.
• Participation in real-time customer remediation efforts and live incident resolution is required.
• The engineer will act as a customer advocate to ensure timely and accurate issue resolution.
• Support for enterprise customers with mission-critical systems and real-time data use cases is essential.
• The role includes assisting with new deployments, configuration guidance, and performance tuning.
• Writing and maintaining high-quality documentation and Knowledge Base articles to scale support capabilities is expected.
• Contribution to a collaborative, agile, and globally distributed support team is part of the job.

Requirements:

• Candidates must have proven experience of 7–10+ years in technical support, systems engineering, or related roles.
• A deep proficiency with Linux is required, and certification is a strong plus.
• A solid understanding of distributed systems and high-availability environments is necessary.
• Hands-on experience with NoSQL or similar database platforms is required, with Aerospike experience being a bonus.
• Familiarity with hybrid and cloud infrastructure, preferably AWS, is essential.
• Excellent problem-solving and diagnostic skills are necessary, along with the ability to troubleshoot complex technical issues.
• Strong written and verbal communication skills are required.
• Candidates should be comfortable in a dynamic environment and be self-starters with a growth mindset.

Benefits:

• Aerospike offers a competitive salary range for California-based applicants, between $150,000 and $180,000, with actual compensation determined based on experience, location, and other factors permitted by law.
• The company is committed to providing an environment free from discrimination, promoting diversity and inclusion within the workplace.
• Employees will be part of a dynamic team that is shaping the future of data management.