Remote Senior System Analyst - OP01822

Description:

• We are seeking a technically advanced and motivated Senior System Analyst with extensive experience in designing and improving processes and technical solutions.
• The role involves building and maintaining high-quality software for a top multinational chain of coffeehouses with over 38,000 stores in 80 countries.
• You will collaborate with multiple teams on various cloud components that support day-to-day store operations.
• Key responsibilities include gathering, analyzing, and documenting requirements, supporting user story creation, and backlog prioritization.
• You will apply LEAN techniques to optimize business process design and collaborate with engineering and SRE teams for system configuration and deployments.
• The position requires supporting data conversion, developing and reviewing test plans, and assisting in 24/7 critical system support.

Requirements:

• Candidates must have 5+ years of relevant experience in a System Analyst role.
• A strong technical background with hands-on production monitoring experience is required.
• The ability to read and understand programming languages such as .NET, C#, JavaScript, Python, and SQL is essential.
• Experience with SaaS or Cloud software architecture is necessary.
• Candidates should understand the API-first approach to building products.
• Experience analyzing, monitoring, and supporting complex production environments using tools like Splunk and PagerDuty is required.
• The ability to interpret dashboard metrics to support data-informed decisions is necessary.
• Candidates must demonstrate the ability to work with design and engineering teams to deliver customer-facing features.
• Excellent soft skills, stakeholder management, cross-team collaboration skills, and a proactive approach to getting things done are required.
• Hands-on experience in developing roadmaps, managing priorities, writing user stories, and coordinating conflicting requirements in a fast-paced environment is essential.
• Strong prioritization and backlog management skills with experience using Agile tools like Jira and Confluence are required.
• An upper-intermediate level of English is necessary.
• Desirable qualifications include exposure to large-scale restaurant or retail tech systems, a background in engineering or software development, and experience working in international, multicultural environments.

Benefits:

• Work with a globally recognized Fortune 500 company.
• Help enhance and maintain a complex production system with multiple In-Store and Above store components.
• Join a team of skilled specialists with a strong focus on knowledge-sharing and collaboration.
• Enjoy a fully remote work environment, allowing you to work from anywhere in the world.
• Receive 30 paid days off per year for vacations, holidays, or personal time.
• Benefit from 5 paid sick days, up to 60 days of medical leave, and up to 6 paid days off for major family events.
• Access partially covered health insurance after the probation period, along with a wellness bonus for gym memberships and sports nutrition after 6 months.
• Compensation is in U.S. dollars, and all approved overtime is covered.
• Participate in English lessons, Dev.Pro University programs, and fun online activities and team-building events.