Remote Senior Vice President of Operations

Description:

• Kasa is a tech-enabled hotel and apartment hotel brand that improves the profitability of hospitality assets while providing a high-quality experience to guests.
• The Senior Vice President of Operations will lead operational performance and guest experience across Kasa’s portfolio of 85+ properties in the U.S. and will report directly to the CEO.
• This role involves overseeing regional operations and centralized operational systems to drive guest satisfaction, operational excellence, and property-level profitability.
• The SVP will ensure the operating model delivers exceptional results by putting the right talent in place and maintaining accountability for high-performance outcomes.
• The position requires hands-on involvement, including on-site evaluations and working alongside teams to diagnose operational issues.
• Responsibilities include driving operational performance, setting property-level business plans, ensuring quality assurance, training teams, and overseeing centralized operations functions.

Requirements:

• Candidates must have 15+ years of experience in hotel or hospitality operations with multi-property, multi-region leadership experience.
• A proven track record of owning full P&L responsibility and improving bottom-line results across large portfolios is required.
• The ideal candidate should have experience in hiring, developing, and retaining top on-site talent while holding teams to high standards.
• Demonstrated ability to evaluate and improve physical guest spaces is essential.
• Experience managing centralized operations programs and implementing operational technology at scale is necessary.

Benefits:

• Kasa offers remote work flexibility, allowing employees to work from anywhere in the U.S.
• Employees receive Kasa Travel Credit for free stays at any of Kasa's locations and discounts for friends and family.
• The position includes a competitive salary with performance-based bonuses and equity options.
• A generous stock option plan is provided to encourage ownership and benefit from company growth.
• Flexible PTO is available, allowing employees to take time off as needed.
• Kasa reimburses a portion of monthly cell phone bills and offers a 401(k) plan with a company match.
• Comprehensive health coverage options, including a company-sponsored plan with fertility coverage, are provided.
• Additional perks include stipends for wi-fi and home office expenses for qualifying full-time roles.