Remote ServiceNow Platform Engineer

Description:

• The role involves analyzing and translating business and technical requirements into an architectural blueprint to achieve complex business objectives.
• The candidate will establish and manage technical governance.
• Facilitating workshops or meetings to gather requirements, present, and validate solutions while testing the interpretation of the client’s needs is essential.
• The role requires demonstrating solid insights in designing ServiceNow’s capabilities.
• A detailed functional design document must be produced to match customer requirements.
• The candidate will serve as an active contributor of leading practices, standards, and thought leadership related to the ServiceNow platform.
• Experience in working according to agile, scrum, or SAFe principles is necessary.
• The role includes contributing to the development of opportunities and providing input to grow the business.
• Effectively managing key stakeholders both internally and externally to the organization is required.

Requirements:

• A minimum of 10 years of experience in project management and ServiceNow is required.
• The candidate must have experience in ServiceNow platform engineering with ITSM Modules, including Service Request, Incident, Problem, Change, and Configuration Management, as well as security and regulatory disciplines.
• Industry and project experience of 8+ years with ServiceNow is essential.
• Significant ServiceNow implementations that span ITSM and security/regulatory disciplines are required.
• A good understanding of ServiceNow capabilities is necessary.
• Strong experience working with essential ServiceNow modules such as ITSM, ITOM, CMDB, ITAM, GRC, SecOps, HR, IM, Service Requests Management with SLAs, Knowledge Management, and Discovery is required.
• Experience in S2P & MDM setup in EC Pro, Service Catalogs, and Integrations is necessary.
• The candidate must have the ability to design, engineer, and configure ServiceNow to automate internal ITIL processes.
• Thorough knowledge of workflows, tables, scripts, flow designer, and integration hub is required.
• Excellent knowledge of Enterprise Security and Architecture, middleware, discovery technologies, database design schemas, and data modeling is necessary.
• Strong analytical, communication, and presentation skills are required.
• The ability to manage development teams, customers, and stakeholder expectations is essential.
• Knowledge and experience in Infrastructure Operations, migration, and ServiceNow integration with third-party systems are required.
• Fluency in English (spoken and written) is mandatory.

Benefits:

• The position offers opportunities for professional growth and development within the ServiceNow platform.
• The role provides a chance to work on complex business objectives and contribute to significant projects.
• The candidate will have the opportunity to engage with key stakeholders and influence business outcomes.
• The position allows for the application of agile methodologies and best practices in a collaborative environment.
• The role offers a dynamic work environment that encourages adaptability and learning of new technologies.