The role involves analyzing and translating business and technical requirements into an architectural blueprint to achieve complex business objectives.
The candidate will establish and manage technical governance.
Facilitating workshops or meetings to gather requirements, present, and validate solutions while testing the interpretation of the client’s needs is essential.
The role requires demonstrating solid insights in designing ServiceNow’s capabilities.
A detailed functional design document must be produced to match customer requirements.
The candidate will serve as an active contributor of leading practices, standards, and thought leadership related to the ServiceNow platform.
Experience in working according to agile, scrum, or SAFe principles is necessary.
The role includes contributing to the development of opportunities and providing input to grow the business.
Effectively managing key stakeholders both internally and externally to the organization is required.
Requirements:
A minimum of 10 years of experience in project management and ServiceNow is required.
The candidate must have experience in ServiceNow platform engineering with ITSM Modules, including Service Request, Incident, Problem, Change, and Configuration Management, as well as security and regulatory disciplines.
Industry and project experience of 8+ years with ServiceNow is essential.
Significant ServiceNow implementations that span ITSM and security/regulatory disciplines are required.
A good understanding of ServiceNow capabilities is necessary.
Strong experience working with essential ServiceNow modules such as ITSM, ITOM, CMDB, ITAM, GRC, SecOps, HR, IM, Service Requests Management with SLAs, Knowledge Management, and Discovery is required.
Experience in S2P & MDM setup in EC Pro, Service Catalogs, and Integrations is necessary.
The candidate must have the ability to design, engineer, and configure ServiceNow to automate internal ITIL processes.
Thorough knowledge of workflows, tables, scripts, flow designer, and integration hub is required.
Excellent knowledge of Enterprise Security and Architecture, middleware, discovery technologies, database design schemas, and data modeling is necessary.
Strong analytical, communication, and presentation skills are required.
The ability to manage development teams, customers, and stakeholder expectations is essential.
Knowledge and experience in Infrastructure Operations, migration, and ServiceNow integration with third-party systems are required.
Fluency in English (spoken and written) is mandatory.
Benefits:
The position offers opportunities for professional growth and development within the ServiceNow platform.
The role provides a chance to work on complex business objectives and contribute to significant projects.
The candidate will have the opportunity to engage with key stakeholders and influence business outcomes.
The position allows for the application of agile methodologies and best practices in a collaborative environment.
The role offers a dynamic work environment that encourages adaptability and learning of new technologies.
