Remote Site Reliability Engineer (.Net)

Description:

• Virtuous is seeking a Site Reliability Engineer (.NET) to join their Engineering team.
• This role is cross-functional, working closely with the Support team and reporting to the Director of Engineering and the Director of Technical Support.
• The mission is to enhance product reliability and support efficiency by resolving complex customer issues, building internal tools, and promoting engineering practices within Tier 2 Support.
• Responsibilities include resolving complex support tickets, building internal support tooling, and equipping the Support team with engineering knowledge.
• The engineer will troubleshoot complex .NET service behaviors, debug support requests, drive resolution of customer-reported bugs, and maintain empathy for Support and customers.
• The role also involves creating tools for the Support team, identifying patterns in escalations, and mentoring Tier 2 agents on technical systems.

Requirements:

• Candidates must have 5+ years of experience in software engineering with strong expertise in .NET (C#, ASP.NET Core).
• Experience in SaaS environments and a deep understanding of multi-tenant systems, APIs, and distributed application behavior is required.
• A passion for debugging complex edge cases and strong communication skills are essential.
• Candidates should be curious and proactive, with a willingness to engage with customers during high-impact incidents.
• Bonus points for experience with Azure App Services, Azure SQL, Redis, Hangfire, Application Insights, DataDog, Zendesk, and Jira, as well as prior experience in Site Reliability or Customer-Facing Engineering roles.

Benefits:

• The position offers market competitive pay based on Carta data.
• Employees are recognized through Bonusly for birthdays, anniversaries, and achievements.
• A 401(k) retirement plan with a 50% company match up to 6% of compensation after 90 days is provided.
• Virtuous values work-life balance, offering Unlimited PTO and supportive time off, including paid volunteer days and company holidays.
• Employer-contributed healthcare benefits include medical, dental, and vision coverage, with options for dependents and Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• The company offers 12 weeks of full pay for primary parent leave and 4 weeks for secondary parent leave, including adoption.
• Virtuous fosters community through exciting company outings and events.