Remote Site Reliability Engineer (Remote - US)

Description:

• The Site Reliability Engineer position is a remote role based in the United States, posted by Jobgether on behalf of McAfee.
• The engineer will maintain high service levels, including availability, latency, and reliability to meet customer needs while reducing friction in managing changes.
• Responsibilities include collaborating closely with DevOps, Engineering, and support teams to ensure services are scalable, secure, and performant.
• The role involves monitoring critical production environments, troubleshooting incidents, automating processes, and continuously improving service reliability.
• The engineer will support mission-critical applications with a focus on observability, incident response, and seamless integration with IT service operations.
• Key accountabilities include proactively monitoring production environments, troubleshooting and escalating problems, managing the incident lifecycle, and collaborating with teams to maintain service reliability.
• The engineer will automate processes to reduce Mean Time to Detect (MTTD) and Mean Time to Restore (MTTR), maintain security event responsiveness, and participate early in the software development lifecycle.
• Documentation of processes and regular updates to operational knowledge bases are required.
• Effective communication with stakeholders and leadership regarding high-priority incidents and service status is essential.

Requirements:

• Candidates should have 1 to 3+ years of experience in software development, SRE, DevOps, or systems engineering roles.
• A proven track record managing large-scale, highly available production systems with a SLA of greater than 99.95%, preferably in cloud environments, is required.
• Strong troubleshooting, debugging, and root cause analysis skills are necessary.
• Experience with monitoring, logging, and application performance management tools such as Grafana, CloudWatch, or similar is expected.
• Familiarity with CI/CD tools like Git, Jenkins, or Harness is required.
• Hands-on experience with container technologies, including Kubernetes and Docker, is essential.
• Candidates should be comfortable working with both Windows and Linux operating systems.
• A solid understanding of AWS cloud services, including serverless and containerized workloads, is necessary.
• Excellent communication skills and the ability to collaborate across teams and time zones are required.
• Preferred certifications include ITIL, HDI, AWS, or other cloud-related credentials.
• Willingness to work some non-standard hours to support global teams is expected.

Benefits:

• The position offers competitive compensation and a bonus program.
• Comprehensive medical, dental, and vision coverage is provided.
• Paid time off and paid parental leave are included in the benefits package.
• Pension and retirement plans are available for employees.
• Flexible work hours and support for community involvement are offered.
• The company promotes an inclusive work environment that embraces diversity and encourages authenticity.