Miratech is seeking a talented and experienced Software Engineer with experience in Python and AI Automation to support AI-powered Contact Center modernization initiatives.
In this role, you will automate legacy routing systems using Large Language Models (LLMs), cloud-native tools, and modern scripting capabilities.
Your work will directly impact the customer journey by developing intelligent, scalable solutions within highly regulated industries.
Responsibilities include automating existing contact center routing systems using AI agent technologies, designing and implementing cloud-native automation solutions using Python and LLMs, and leveraging AWS or Azure services to build scalable solutions.
You will collaborate with cross-functional teams to ensure high-quality deliverables aligned with business requirements and create and maintain technical documentation for continuity and clarity.
Providing timely updates to team leads and stakeholders on project progress is also part of the role.
Requirements:
Candidates must have 4+ years of hands-on experience with Python and a strong understanding of data structures and algorithms.
Solid experience in automation scripting is required.
Experience working with LLMs and AI agents, including prompt engineering and API integration, is necessary.
Over 3 years of hands-on experience with Cloud platforms such as AWS or Azure, including compute, storage, and serverless services, is essential.
A strong understanding of SDLC and CI/CD best practices is required.
Excellent communication skills with the ability to collaborate effectively in a team environment are necessary.
Candidates should be self-starters with strong analytical and problem-solving skills.
Nice to have skills include experience with Node.js/Java, AWS Bedrock, and knowledge of Contact Center technologies like Genesys Engage or Amazon Connect.
Benefits:
Miratech offers a culture of relentless performance, joining a technology development team with a 99% project success rate and over 30% year-over-year revenue growth.
Competitive pay and benefits are provided, including a comprehensive compensation package, health insurance, and a relocation program.
The company promotes a work-from-anywhere culture, allowing flexibility with remote work.
Employees can benefit from a growth mindset with professional development opportunities, including certification programs, mentorship, and internal mobility.
Collaborating on impactful projects for top global clients allows employees to shape the future of industries.
A welcoming multicultural environment is fostered, promoting inclusivity and support with open communication and regular team-building social events.
The company values social sustainability, focusing on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
