Remote Software Engineer | Python | AI Automation

Description:

• Miratech is seeking a talented and experienced Software Engineer with experience in Python and AI Automation to support AI-powered Contact Center modernization initiatives.
• In this role, you will automate legacy routing systems using Large Language Models (LLMs), cloud-native tools, and modern scripting capabilities.
• Your work will directly impact the customer journey by developing intelligent, scalable solutions within highly regulated industries.
• Responsibilities include automating existing contact center routing systems using AI agent technologies, designing and implementing cloud-native automation solutions using Python and LLMs, and leveraging AWS or Azure services to build scalable solutions.
• You will collaborate with cross-functional teams to ensure high-quality deliverables aligned with business requirements and create and maintain technical documentation for continuity and clarity.
• Providing timely updates to team leads and stakeholders on project progress is also part of the role.

Requirements:

• Candidates must have 4+ years of hands-on experience with Python and a strong understanding of data structures and algorithms.
• Solid experience in automation scripting is required.
• Experience working with LLMs and AI agents, including prompt engineering and API integration, is necessary.
• Over 3 years of hands-on experience with Cloud platforms such as AWS or Azure, including compute, storage, and serverless services, is essential.
• A strong understanding of SDLC and CI/CD best practices is required.
• Excellent communication skills with the ability to collaborate effectively in a team environment are necessary.
• Candidates should be self-starters with strong analytical and problem-solving skills.
• Nice to have skills include experience with Node.js/Java, AWS Bedrock, and knowledge of Contact Center technologies like Genesys Engage or Amazon Connect.

Benefits:

• Miratech offers a culture of relentless performance, joining a technology development team with a 99% project success rate and over 30% year-over-year revenue growth.
• Competitive pay and benefits are provided, including a comprehensive compensation package, health insurance, and a relocation program.
• The company promotes a work-from-anywhere culture, allowing flexibility with remote work.
• Employees can benefit from a growth mindset with professional development opportunities, including certification programs, mentorship, and internal mobility.
• Collaborating on impactful projects for top global clients allows employees to shape the future of industries.
• A welcoming multicultural environment is fostered, promoting inclusivity and support with open communication and regular team-building social events.
• The company values social sustainability, focusing on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.