Kustomer is an industry-leading conversational CRM platform that enhances customer experiences through intelligent tools like AI and Automation.
The company was founded in 2015 and has raised over $200M in funding, with Meta acquiring Kustomer in 2022.
Kustomer is a remote-friendly company with a strong presence in NYC, promoting collaboration and communication among its team members.
The Site Reliability Engineer role involves building systems and abstractions for various teams, maintaining cloud infrastructure security, capacity planning, and optimizing CI/CD processes.
The ideal candidate should be detail-oriented, professional, and passionate about technology, particularly in AI and automation.
Responsibilities include analyzing, designing, developing, maintaining, and improving infrastructure, participating in cross-team initiatives, and collaborating with the InfoSec team for compliance and security.
Requirements:
A Bachelor's degree in Computer Science, Computer Engineering, or a relevant technical field, or equivalent practical experience is required.
Candidates must have 8+ years of experience in building and managing large-scale, highly available, distributed web applications.
A working understanding of high-level programming languages such as Go, Python, JavaScript, or Bash is necessary.
Strong AWS experience in managing infrastructure securely and automatically is required.
A solid background in Linux/Unix, networking, HTTP/2, DNS, and REST is essential.
Experience with managing large databases and search systems like Elasticsearch is needed.
Candidates should have experience with infrastructure as code and managing Terraform configurations.
Familiarity with observability tools such as ELK, Prometheus, or distributed tracing is required.
Benefits:
Kustomer offers competitive salaries and stock options to its employees.
In the U.S., the company provides 100% healthcare coverage, a 401K plan, WiFi and mobile reimbursement, and a generous vacation policy.
In the UK, additional benefits include a pension plan and supplemental health insurance.
Kustomer is committed to diversity and inclusion, creating an environment where all individuals can thrive and feel a sense of belonging.
