As a member of Vector's Solutions Engineering organization, this role provides the technical software implementation expertise required to deliver successful product deployments for customers.
The mission is to understand customers' business, technical integration needs, and challenges to help them transform their fleet operations.
The role involves digitizing paperwork processes within the client’s mobile app and requires the technical aptitude to build digital workflow schemas through Vector’s internal tools.
The ideal candidate should have a passion for logistics and technology, along with a history of providing a superior client experience.
The position requires a strong sense of self-reliance and the ability to collaborate with internal Vector teams such as Deployment Managers, Customer Success, and core Software Engineering.
Responsibilities include engaging with customers to understand project goals, building workflows, setting up Vector according to customer needs, triaging deployment issues, participating in technical discovery sessions, coordinating project implementation plans, gathering customer feedback, and being the voice of customers’ technical needs internally.
Requirements:
Previous experience in a software engineering, web development, client consulting, or technical implementation role is required.
Demonstrated ability in implementing SaaS software applications and providing technical implementation services using basic programming such as SQL and JavaScript is necessary.
A genuine passion for delighting customers and building strong relationships with diverse stakeholders is essential.
Great communication skills are required to provide clear guidance through various channels.
Excellent organization, project management, time management, and communication skills are necessary.
The candidate should be a quick learner, able to grasp technological details and high-level business concepts.
The ability to gain consensus and facilitate collaboration between business and technical teams is important.
A strong awareness of business processes and the ability to translate them into enterprise application implementations is required.
The candidate should be an effective team player dedicated to improving customer advocacy processes.
Demonstrated ability to collaborate and build strong relationships with customers at all levels is essential.
The candidate should be comfortable and willing to travel occasionally to engage on-site with customers as needed.
Benefits:
The base compensation range for this role is $108,000 - $125,000 USD, based on factors such as education, work experience, and region.
Vector is committed to maximizing efficiency throughout the freight lifecycle with mobile technology designed to achieve faster connection times and deliver new insights for logistics businesses.
The company aims to help the trucking industry modernize today's logistics environment, contributing to a more efficient economy reliant on ground transport.
