Remote Software Support Engineer

Description:

• Join Infiterra and help power the future of subscription e-commerce.
• Infiterra’s B2B SaaS platform helps IT Distributors and Managed Service Providers (MSPs) automate and grow their subscription business.
• With 100+ customers in 75 countries, Infiterra is recognized for innovation and global impact.
• The company fosters a collaborative and growth-oriented culture, allowing you to be part of a dynamic, forward-thinking team.
• As a Software Support Engineer, you will focus on resolving Level 3 customer issues.
• You will work directly in production environments and customer databases, delivering deep investigations and high-quality troubleshooting.
• You will also play an active role in building internal tools and automating key processes or custom customer requests using C# to maximize service availability.

Requirements:

• You must have at least 2 years of relevant experience in software support.
• Hands-on experience working with SQL is required.
• You should have solid experience with data import/export tasks.
• Strong analytical and problem-solving skills are necessary, with the ability to identify root causes effectively.
• An eagerness to learn and a strong drive to troubleshoot and resolve technical issues is essential.
• A high level of empathy is required to understand the question behind the question and respond accordingly.
• You should have a proactive mindset, capable of spotting roadblocks and escalating complex issues when needed.
• Comfort in working independently with minimal supervision, while also being a reliable team player, is important.
• You must be adaptable to fast-paced, dynamic environments.
• A quick learner with strong technical aptitude and curiosity for new technologies is preferred.
• Familiarity with ticketing systems such as Jira is beneficial.
• Fluency in both English and Greek, written and spoken, is required.
• A Bachelor's degree in Software Engineering or a related field is necessary.
• Knowledge of an OOP language like C# is a bonus.

Benefits:

• You will be part of a tech-passionate team with a friendly culture and international diversity.
• The position offers a remote-first and hybrid work option.
• Flexible working hours are available.
• There is a work-from-anywhere scheme in place.
• Health and life insurance plans are provided.
• A learning and development budget is available for personal growth.
• A home office allowance is included to support your work environment.