Remote Software Support Engineer

Description:

• Popmenu is seeking a Support Software Engineer to help maintain and enhance technology solutions for restaurants and their guests.
• The role will support engineering efforts, improve technical support capabilities, and ensure customers receive the best experience.
• The ideal candidate should have experience with Ruby on Rails and React (or similar frameworks) and have contributed to a professional codebase with multiple contributors.
• Strong communication skills are essential for collaboration with Engineering and Customer Experience teams.
• Responsibilities include enhancing software by building internal tools, serving as a liaison between Engineering and other departments, assisting in diagnosing and resolving platform issues, and providing technical support and bug fixes.
• The position offers opportunities for professional growth through collaboration and mentorship with senior engineers.

Requirements:

• A degree in Computer Science or equivalent professional software development experience is required.
• Strong debugging and troubleshooting skills are necessary, with the ability to analyze code and trace data flow.
• Customer service experience is essential, including the ability to engage in professional video or phone calls with customers.
• Excellent communication and collaboration skills are required, with experience managing stakeholder expectations across teams.
• Proficiency in Ruby on Rails and JavaScript/React (or similar languages) with at least 1 year of professional experience is needed.
• Experience writing automated tests using RSpec or similar testing frameworks is required.
• Familiarity with databases and the ability to retrieve data via a Rails Console is necessary, without requiring deep DBA expertise.

Benefits:

• The company offers a flexible work environment and a pioneering concept in the restaurant/hospitality sector.
• Employees are recognized for exemplifying core values through a program called “Super Booms”.
• There are opportunities for personal growth and development in a start-up environment.
• Every team member receives meaningful company equity options to promote a sense of ownership.
• Comprehensive benefits include medical, dental, vision, 401K, and a Wagmo Wellness Plan for pets.