Remote Solution Architect - CRM (Remote - UK)

Description:

• The position is for a Solution Architect - CRM based in the United Kingdom, offered by ServiceNow through Jobgether.
• This role involves shaping and delivering innovative CRM solutions to maximize customer success and adoption.
• The Solution Architect will provide technical expertise, architectural vision, and deep CRM knowledge to support clients in complex implementations.
• Responsibilities include engaging with stakeholders, mentoring teams, and guiding best practices while influencing solution design and driving business value.
• The position requires collaboration across technical, product, and customer-facing teams to deliver high-impact solutions in a dynamic, globally connected environment.
• Key accountabilities include providing architectural guidance, analyzing customer requirements, ensuring successful CRM adoption, mentoring field resources, collaborating with product management, influencing stakeholders, staying current on industry trends, and contributing to sales campaigns.

Requirements:

• Candidates must have 10+ years of experience in customer-facing implementation, delivery, or consulting roles such as Solution Architect or Technical Consultant.
• A minimum of 10+ years of experience in the CRM technology industry is required.
• Deep expertise in Customer Relationship Management systems is essential, with ServiceNow CSA and CRM certification preferred.
• Proven ability to design and configure complex CRM solutions, including hands-on architectural and coding experience, is necessary.
• A strong analytical and data-driven approach to drive customer engagement and business outcomes is required.
• Excellent verbal and written communication, presentation, and facilitation skills are essential.
• Experience with AI integration in work processes, automation, or problem-solving is highly desirable.
• Candidates must have the ability to mentor and influence teams while managing complex stakeholder relationships.
• A willingness to travel up to 25% annually is required.
• Candidates must have the right to work in the United Kingdom.

Benefits:

• The position offers a competitive salary with performance-based incentives.
• A flexible and remote-friendly work environment is provided.
• Opportunities for professional growth and technical skill development are available.
• Employees will gain exposure to innovative CRM and AI technologies.
• The company promotes a collaborative, inclusive, and globally connected team culture.
• Access to training, certifications, and mentorship programs is included.