Remote Solution Architect (Google Dialogflow)

Description:

• Miratech is seeking an enthusiastic and communicative Solution Architect to lead the design and implementation of voice solutions on the Google Platform.
• This role requires deep expertise in system architecture, API integrations, and data mapping while collaborating with cross-functional business and development teams.
• The Solution Architect will oversee new projects from conception to delivery, ensuring best practices, scalability, and compliance with business and technical requirements.
• Key responsibilities include designing end-to-end solutions that align with enterprise environments and business needs, establishing and promoting best practices, creating clear documentation, identifying necessary APIs, acting as a liaison between business stakeholders and development teams, supporting engineers in implementation, engaging with external teams, and tuning voice solutions for optimal performance.

Requirements:

• Candidates must have over 5 years of proven experience as a Solution Architect, preferably in voice-based solutions and cloud platforms.
• A minimum of 3 years of experience with Google Dialogflow CX and large language models (LLM) is required.
• Experience with designing secure and scalable backend integrations is essential.
• Candidates should possess deep knowledge of IVR/bot systems and a deep understanding of voice solution architecture, including VXML, ASR, and NLP-based interactions.
• Proficiency in API development, API integrations, authentication mechanisms (OAuth, certificates), and data mapping is necessary.
• Candidates must be proficient in managing the transfer and storage of conversational data between platforms.
• Hands-on experience designing call flows using Visio or Idraw.io is required.
• Design and documentation skills tailored to meet the specific business needs of enterprise solutions are essential.
• Excellent communication and collaboration skills are a must.
• Experience working with business stakeholders to define requirements and deliver solutions is required.

Benefits:

• Miratech offers a culture of Relentless Performance, with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive pay and benefits are provided, including health insurance, language courses, and a relocation program.
• The company promotes a Work From Anywhere culture, allowing flexibility with remote work.
• Employees can benefit from a growth mindset with professional development opportunities, including certification programs, mentorship, and internal mobility.
• Collaborate on impactful projects for top global clients and shape the future of industries, contributing to a global impact.
• Enjoy a welcoming multicultural environment as part of a dynamic, global team with open communication and regular team-building social events.
• Join sustainable business practices focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.