Remote Solution Architect

Description:

• Netomi is the leading agentic AI platform for enterprise customer experience, working with major global brands to enable automation across the customer journey.
• As a Solution Architect, you will guide enterprise customers from vision to reality by designing, validating, and implementing architectures that handle millions of interactions per month.
• You will connect with mission-critical enterprise systems and push the boundaries of generative AI and automation in customer service.
• This role combines customer success, solutions engineering, and product innovation, allowing you to influence customer outcomes and the evolution of Netomi’s platform.
• Responsibilities include leading technical discovery and solution design, defining integration strategies, ensuring onboarding success, building proof-of-concepts, translating customer requirements, and contributing to product evolution.

Requirements:

• You must have 7+ years of experience in solution architecture, solutions engineering, or technical consulting for B2B SaaS or enterprise software.
• Strong knowledge of APIs, webhooks, integration architectures (REST, GraphQL, event-driven), and cloud platforms (AWS, Azure, or GCP) is required.
• Proficiency in at least one programming language (Java, Python, or JavaScript) is necessary.
• Familiarity with CRM platforms (Salesforce, Zendesk), contact center systems, and messaging APIs is essential.
• You should have a proven ability to lead technical discussions with both executives and engineers.
• A customer-first problem solver mindset with a bias for action is important.
• You must be skilled at balancing immediate delivery needs with long-term architectural vision and comfortable in fast-paced environments.
• Strong communication skills to influence without authority and inspire trust across functions are required.
• A Bachelor’s degree in Computer Science, Engineering, or a related field is required, with a Master’s preferred.

Benefits:

• You will have the opportunity to impact AI-driven customer experiences for some of the biggest brands in the world.
• Work with cutting-edge technology, including advanced LLMs, agent orchestration, and multi-channel automation.
• There are opportunities for career growth into leadership, specialization, or product strategy roles.
• You will work in a collaborative culture that values innovation and execution, closely with engineering, product, and customer success teams.
• Shape solutions that operate across continents, languages, and industries, providing a global reach.
• Your work will be visible in production within weeks, allowing you to see immediate impact.