Rain is seeking a Solutions Engineer to work closely with business, operations, and engineering teams.
The role involves helping prospects understand Rain’s capabilities, assessing technical fit, and facilitating quick deployment.
This is a high-impact, cross-functional position that combines product knowledge, customer empathy, and communication skills.
Responsibilities include leading customer implementations from technical discovery to production deployment.
The Solutions Engineer will troubleshoot client technical issues and provide hands-on support for platform integrations.
The role also involves supporting customer discussions about API capabilities and guiding clients through platform development.
Collaboration with product and engineering teams is essential to provide structured customer feedback and influence roadmap decisions.
The engineer will bridge the gap between customer needs and engineering solutions, advocating for necessary fixes.
Requirements:
Candidates must have 2+ years of technical experience in system integrations, such as Solutions Engineer, Support Engineer, or Implementation Specialist.
A Bachelor's degree in Engineering, Business, Computer Science, Information Technology, or a related field from an accredited program is required.
Exceptional problem-solving skills and a customer-focused approach with a proven track record of delivering successful technical solutions are necessary.
Strong communication abilities to explain complex products to both technical and non-technical audiences are essential.
Hands-on experience with JavaScript, SQL, and/or other programming languages is required.
The ability to work independently and manage multiple projects simultaneously in a fast-paced, dynamic environment is crucial.
Candidates should be comfortable thriving in early-stage environments where they can build processes from scratch.
Desirable but not mandatory qualifications include fintech experience, particularly with neobanks or card issuing, and familiarity with financial APIs, webhook systems, and real-time payment processing.
Benefits:
Rain offers top-tier coverage, covering 95% of Medical, Dental, and Vision premiums.
A 401(k) plan with matching is available to help employees invest in their future.
Every team member receives equity, promoting a sense of ownership and collaboration.
The company provides a flexible hybrid work setup with a prime office location for NYC-based teammates.
Employees enjoy unlimited PTO, emphasizing the importance of rest and reset.
A monthly budget is allocated for employees to test Rain's cards and features as real users.
Wellness support includes a monthly stipend for fitness, therapy, or other personal well-being activities.
A one-time stipend is provided for home office setup to create a conducive work environment.
Frequent company events, team dinners, and offsites are organized to foster team connection.
