Action1 is seeking a technically strong and communicative Solution Engineer (Integrations) to develop new product integrations with external systems.
This role presents a greenfield opportunity to shape the integrations architecture and define how Action1 interacts with critical third-party tools such as ServiceNow, identity providers, and vulnerability management platforms.
The Solution Engineer will work directly with customers to gather requirements, analyze use cases, formulate enhancement requests for Action1's core platform, and implement integrations using APIs.
Responsibilities include gathering ambiguous or high-level integration requirements, defining and designing integration strategies for various tools, evaluating the feasibility of proposed integrations, and submitting enhancement proposals to the development team.
The role also involves prototyping and implementing integration workflows using REST APIs, webhooks, and scripting languages, researching vendor integration approaches, creating customer-facing technical documentation, and collaborating with product, engineering, and customer success teams.
Requirements:
Candidates must have 5+ years of experience in technical solution engineering, integration engineering, or implementation engineering.
A strong background in API development, consumption, and troubleshooting, particularly with RESTful APIs, webhooks, and OAuth2, is required.
Experience working directly with customers to understand technical requirements and translate them into product solutions is essential.
Hands-on experience with ticketing, identity, or automation tools such as ServiceNow, Jira, Azure AD, and RMM/PSA systems is necessary.
Familiarity with scripting and automation using PowerShell, Python, JavaScript, or similar languages is required.
Excellent communication and documentation skills are needed to synthesize complex needs into structured proposals.
Experience in a fast-paced B2B SaaS environment, ideally in cybersecurity or endpoint management, is preferred.
Familiarity with Agile practices and working in cross-functional product teams is important.
Prior experience in a Solutions Engineer or Implementation Engineer role supporting post-sale technical work is required.
Benefits:
The position offers a stable income, benefits, flexible working hours, and opportunities for promotion.
Employees will work in a friendly and professional environment with peers who are eager to help and support growth.
The role presents a multitude of interesting challenges and opportunities for professional development.
