Remote Solution Engineer (Integrations)

Description:

• Action1 is seeking a technically strong and communicative Solution Engineer (Integrations) to develop new product integrations with external systems.
• This role presents a greenfield opportunity to shape the integrations architecture and define how Action1 interacts with critical third-party tools such as ServiceNow, identity providers, and vulnerability management platforms.
• The Solution Engineer will work directly with customers to gather requirements, analyze use cases, formulate enhancement requests for Action1's core platform, and implement integrations using APIs.
• Responsibilities include gathering ambiguous or high-level integration requirements, defining and designing integration strategies for various tools, evaluating the feasibility of proposed integrations, and submitting enhancement proposals to the development team.
• The role also involves prototyping and implementing integration workflows using REST APIs, webhooks, and scripting languages, researching vendor integration approaches, creating customer-facing technical documentation, and collaborating with product, engineering, and customer success teams.

Requirements:

• Candidates must have 5+ years of experience in technical solution engineering, integration engineering, or implementation engineering.
• A strong background in API development, consumption, and troubleshooting, particularly with RESTful APIs, webhooks, and OAuth2, is required.
• Experience working directly with customers to understand technical requirements and translate them into product solutions is essential.
• Hands-on experience with ticketing, identity, or automation tools such as ServiceNow, Jira, Azure AD, and RMM/PSA systems is necessary.
• Familiarity with scripting and automation using PowerShell, Python, JavaScript, or similar languages is required.
• Excellent communication and documentation skills are needed to synthesize complex needs into structured proposals.
• Experience in a fast-paced B2B SaaS environment, ideally in cybersecurity or endpoint management, is preferred.
• Familiarity with Agile practices and working in cross-functional product teams is important.
• Prior experience in a Solutions Engineer or Implementation Engineer role supporting post-sale technical work is required.

Benefits:

• The position offers a stable income, benefits, flexible working hours, and opportunities for promotion.
• Employees will work in a friendly and professional environment with peers who are eager to help and support growth.
• The role presents a multitude of interesting challenges and opportunities for professional development.