The Solution Engineer at NiCE will lead the functional and technical sales process with a focus on solutions development across NiCE’s portfolio.
This role involves discovery and requirements gathering, validation, and demonstration of solutions.
The Solution Engineer must articulate the value of NiCE solutions and position the products to both business and technical users.
Responsibilities include delivering demonstrations that align the NiCE portfolio with customer business challenges and identifying functional and technical challenges of assigned accounts.
The role requires managing and interpreting customer requirements while using questioning skills to understand and exceed customer needs.
The Solution Engineer will influence and educate clients on how NiCE’s solutions satisfy their needs in terms of ease of use, quality, benefit, and value.
The position involves leading all technical aspects of the sales process and assisting with the definition and execution of successful proof of concepts (POC) when appropriate.
Active contribution to a team approach with account executives and overlay teams is expected.
The Solution Engineer must be able to promptly respond to functional and technical elements of RFIs/RFPs.
Requirements:
Candidates must have 7+ years of experience supporting multiple software products and services into sophisticated accounts.
A minimum of 1+ years of experience supporting Conversational AI and/or Digital Transformation solutions into enterprise accounts is required.
Exceptional presentation and demo capabilities are necessary for this role.
Experience in customizing and building storyboards for demos and POCs is essential.
Demonstrated success in achieving strategic deal wins is a must.
The ability to manage multiple, complex sales opportunities simultaneously is required.
Candidates should be able to communicate effectively from C-level executives down to Agent/Front Line level employees.
Benefits:
Joining NiCE offers the opportunity to work in a fast-paced, collaborative, and creative environment with a team of top professionals.
As a market leader, NiCE provides endless internal career opportunities across multiple roles, disciplines, domains, and locations.
Employees are encouraged to be passionate, innovative, and to constantly raise the bar in their work.
NiCE is committed to being an equal opportunity employer, ensuring all qualified applicants receive consideration for employment without discrimination.
