Remote Solution Integration Engineer

Description:

• Unblu helps leading banks and insurance companies deliver an in-person experience online through secure engagement and collaboration software.
• The Solution Integration Engineer will devise the best technical architecture to implement Unblu solutions within clients’ environments.
• This role involves assisting customers with integrating Unblu into their front-end applications, such as online banking websites and mobile banking applications.
• The position requires core development experience and the ability to design and develop custom solutions.
• It is a customer-facing role focused on preparing and delivering workshops, handling customer issues during and post-project phases, and providing high-quality responses to customer support inquiries.
• The engineer will support clients on the Unblu Financial Cloud platform as well as on-premises.

Requirements:

• The candidate must lead the technical implementation of customer projects from project definition phase to go-live, in close collaboration with the Unblu Business Project Lead.
• They should learn the Unblu product inside-out and perform configuration changes to meet functional and technical requirements.
• The role requires assistance with the design of solution architectures.
• Candidates must develop custom integrations to 3rd party applications/platforms using Java, NodeJs, or Python.
• Experience with version control tools like GitLab for code collaboration, branching, merging, and issue tracking is necessary.
• Providing support and maintenance for customers and partners, including troubleshooting and optimization for performance and security, is essential.
• The candidate should analyze logs related to environment or browser issues and troubleshoot issues related to WebRTC.
• They must execute and ensure customer deliveries, data backup, product, and service deployments.
• A minimum of 2+ years of experience in a relevant position with a technical background is required.
• Knowledge and practical experience with Kubernetes, Apache, Linux, including shell scripting, is necessary.
• Advanced knowledge of web development technologies (JavaScript, HTML, CSS, etc.) is required.
• Knowledge of mobile application development for both Android and iOS is necessary.
• Understanding of CI/CP pipelines is required.
• Knowledge of networking technologies, including TCP/IP protocol suite, proxies, and Web application firewalls, is essential.
• Familiarity with authentication/authorization technologies and protocols, such as OIDC, is required.
• Client-facing experience and the ability to troubleshoot technical issues, especially related to web browsers and network communications, are necessary.
• The candidate should have experience in building strong relationships while working closely with customers.
• Strong communication skills with both internal and external teams are essential.
• An interest in working with the latest technologies and a curiosity to investigate issues and find solutions are required.
• Fluency in English is mandatory; French is a strong plus.

Benefits:

• The position offers an interesting and rewarding role in the Sales team at a leading live collaboration software manufacturer.
• Employees are entitled to 5 weeks of vacation.
• Extended health and dental benefits kick in on day 1, along with an RRSP.
• A competitive salary and great referral bonuses are provided.
• The work environment is diverse, with 30+ nationalities across 8 locations.
• Flexible working hours and a hybrid working environment are available.