Remote Solutions Architect - EMEA

Description:

• We are hiring a Solutions Architect to support our EMEA customers.
• This position reports to the VP of Revenue and involves working directly with large enterprises to transform and accelerate software development practices.
• The role includes collaborating with engineering teams to architect and implement solutions that enhance productivity.
• The mission is to drive automation of development practices through our product, ensuring technical success from proof of value through renewal and expansion.
• Responsibilities include owning the technical success of enterprise customers post-sales, designing optimal Gitpod environments, providing hands-on technical coaching, understanding customer workflows, improving onboarding efficiency, and developing repeatability through documentation and workshops.

Requirements:

• Candidates must align with our operating principles.
• A seasoned technologist with a strong foundation in computer science, software development, developer tools, containerization, and cloud infrastructure is required.
• The ideal candidate should take full responsibility for customer success, addressing frustrations and pain points while driving progress.
• A product evangelist who understands customer needs and the product's potential is essential.
• Significant experience in a technical, customer-facing role within large enterprises, especially in regulated industries, is preferred.
• Direct experience working with technical personas such as Developers, Architects, and Security is necessary.
• Expertise in platform engineering and developer productivity practices is required.
• Familiarity with a wide range of software development life cycle tools is essential.
• In-depth cloud experience with AWS (preferred), Azure, and/or GCP is required.
• High-growth, early-stage startup experience is a plus.
• Willingness to travel to customers as needed is expected.
• Familiarity with tools such as Pylon, Linear, SFDC, and Gong is preferred.

Benefits:

• The position offers flexible paid time off, including holidays that are meaningful to you.
• Employee-friendly equity terms with extended exercise are provided.
• Health insurance is offered, tailored to country-specific needs.
• Pension plans are available, also country-specific.
• A wellness allowance is included to support employee well-being.
• Premium work-from-home equipment is provided to ensure a comfortable work environment.
• Regular company off-sites are organized to foster team bonding and collaboration.