Remote Solutions Architect

Description:

• Glean is an innovative AI-powered knowledge management platform founded in 2019, designed to help organizations find, organize, and share information efficiently.
• The company integrates with tools like Google Drive, Slack, and Microsoft Teams to enhance productivity and collaboration.
• Glean is seeking a Solutions Architect to serve as the primary technical advisor to customers post-sale, focusing on the Enterprise & Strategic segment.
• The role involves guiding customers through the architecture, design, and implementation of Glean within their enterprise architecture.
• Responsibilities include onboarding new data sources, implementing custom integrations, providing tools and documentation, identifying expansion opportunities, and training customer technical resources.
• The Solutions Architect will align technical plans with customers and Glean's Customer Success team, assist with troubleshooting, and collaborate with Product Management and Engineering to improve the product.

Requirements:

• Candidates must possess strong communication skills for professional interactions with customers and internal teams.
• Analytical skills are required to ensure optimal troubleshooting and resolution paths.
• The ability to manage multiple issues of varying priorities is essential.
• Candidates should be detail-oriented, organized, and methodical in managing issues to completion.
• Technical skills required include software development experience in Python, Java, or Go, API and custom data integration experience, and technical debugging capabilities.
• A deep understanding of networking, including cloud and on-premise networking, is necessary.
• Experience in Software Engineering, Pre-Sales Engineering, Post-Sales Engineering, Professional Services, or Support Engineering is required.
• Hands-on experience with Cloud technologies such as Google Cloud Platform, Amazon Web Services, or Microsoft Azure is essential.
• Candidates should have security and audit experience to represent the product's technical and audit framework.
• A Bachelor’s Degree in Computer Science or equivalent with at least 3 years of technical consulting experience, or a Master's in Computer Science with at least 1 year of experience is required.

Benefits:

• Glean offers competitive compensation determined by location, level, job-related knowledge, skills, and experience.
• Certain roles may be eligible for variable compensation, equity, and additional benefits.
• A comprehensive benefits package includes Medical, Vision, and Dental coverage, a generous time-off policy, and a 401k plan.
• New employees receive a home office improvement stipend and annual education and wellness stipends to support growth and wellbeing.
• The company fosters a vibrant culture through regular events and provides healthy lunches daily.
• Glean is committed to diversity and inclusion, ensuring no discrimination based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.